After a five-day outage two weekends ago, our Optimum Online internet has been out again since Saturday AM. I've called and harassed them about five times this weekend (last outage ate up two days of a three-day weekend chasing the service guys, helping them get access to backyards on my block, etc). To be fair, the service techs were great - the stayed at it and worked their butts off until it was fixed (which took five days).
Last night the phone tech support told me this outage was affecting 2,000 people in Crown Heights/Prospect Heights, and admitted that, "yeah, they probably AREN'T really working on it since it's Sunday" (despite the automated phone message every 3 hours assuring me "our technicians continue to work on the problem").
A different CSR on Saturday had chalked it up to "all the rain" we've been getting lately". Well it's f@cking Spring...it rains...it's not Hurricane Katrina. When it rains, I don't lose my electric, phone, gas or water service - and all that infrastructure is older than cable TV. AND I pay Cablevision more for service than all the others combined. Spend some of my $200/month and FIX YOUR SH!T so it stays dry in the rain. And don't get me started about the DVR that was designed in 2003 and the two keystrokes it takes to slowly get to the channel guide.
Is it just me, or if this were Brooklyn Heights or Park Slope, it would have been fixed in a few hours? Does Cablevision care about mixed-income and low-income neighborhoods?
This is what happens when there's only one service provider. (again, to be fair, our downstairs neighbor just got FioS installed and is getting 33KB downloads. AOL dial-up all over again).
Oh yeah, nobody can read this since their Internet is down...