mods: can this be posted to park slope and gowanus forums too?
This weekend I had family visiting and they stayed at one of the new hotels in the neighborhood. Saturday, I called Eastern to set up a car to take them to LGA early Sunday morning. I requested an SUV since there were four of them plus luggage and the price Eastern gave me was a bit high, but I agreed because I figured it was because of the time and the SUV request.
Anyway, when the driver got them to LGA he gave them another price which was $15 more than I'd been told. It was early, they were not sure what to do, and the guy had their luggage in the back of the car. They told him the price we'd been quoted, but he called on the radio to the dispatcher to "confirm" the price. They gave the guy the higher amount and then called me when they landed back home.
So, I am pretty pissed at Eastern. This is clearly a scam to take advantage of tourists. Say what you will about whether or not they should have paid the higher price, but I understand that they were uncomfortable, and they shouldn't have even been put in that situation.
I went over to the Eastern location on 15th street to talk to them and that got me nowhere. I am going to file a complaint with the TLC and I've also talked to the hotel manager to let her know this is going on.
I'd hate for this to happen to any one else's friends or family. It is embarrassing and infuriating.
Needless to say, I won't be using Eastern anymore. That $15 upcharge just cost them a significant amount of business.