Several months ago, we attempted to refinance our co-op through Chase Bank at 127 7th Avenue. We were assigned to work with [***]. We weren't expecting any problems since Chase held our current mortgage, our household income has increased since we took out the original mortgage, and our cash assets are greater than the amount of our mortgage.
Red flags started to go off when the process seemed to move way too slowly and every week [***] asked for a new piece of paper that she had previously "forgotten" to ask for.
After months of delays and excuses, we were finally told that we were rejected for a refinance, but Chase would offer us a lower mortgage package bundled with a home equity loan at an outrageous interest rate. It was all very shady. We declined their offer and Chase and [***] walked away with over $700 in fees.
My wife went to the bank to talk to the branch manager and asked who [***]'s supervisor was.
"[***] doesn't have a supervisor," was the response.
"That doesn't make any sense," my wife pressed.
"She doesn't have a supervisor" the manager insisted.
Any attempts to get answers through Chase corporate was met by constant stonewalling.
Our friends referred us to Universal Mortgage on 7th Avenue. We were approved for refinancing in less than 3 days.
[***] - You're either incompetent or a [removed per site rules -Mods].
Chase - You're incompetent and criminal.