I so want to like it more than I do, too. ...invariably, it seems, there is some problem with the fulfillment of my prescription, but they never think to call when it arises.
I hate supporting anonymous chains like Duane Reade over local businesses like Kings, but Kings' managers should get their act together and start treating it like the neighborhood business it is - and their customers worth welcoming back.
Yes, this. I had one prescription filled there. Out of my six refills, I think Kings managed not to screw this up only twice. Sometimes the script wasn't ready. Sometimes they had to give me a different variety of the same drug. No one bothered to call me to check if the variety was OK, they just gave it to me. I gave up trying to get the medication I was actually prescribed, and the next time I had a prescription I took it to Duane Reade--no problem.
I try to go there for my non-prescription meds and health-and-beauty aids (soap, shampoo, etc.) I don't know where they're getting their stuff. Very their merchandise is not labeled for the US market--the last time I bought Dove Bodywash there it was labeled for sale in the Netherlands. I'm not sure what that's about, some kind of gray-market import?
I don't want to trash Kings, and they did all that work inside recently to create more shelf space. The clerks are all extremely polite, friendly, and they know the store--you can't say that about the typical Duane Reade employee. I just wish they could up their game a little bit in terms of prescription service and stock.