A good time warner experience!!

fowler

I am still in a little bit of shock. I have twc signature package which promises better customer service. I didn't expect it to actually be true. I called about a problem with my DVR and got striaght through to a real live person( after entering my phone number)I was shocked by that alone but then he told me he could have a technician out to me in 2 hours to fix it...I laughed when he said it...lets see if the guy shows up....

fowler

Showed up early!!! WTF!!

MOD

=DB Congrats Fowler!

booklaw

Did you have TWC regular service before siging up for their Signature program? If so, what was the price difference?

Thanks.

fowler

All fixed !!I was paying $270 for 3 dvrs and internet. Now $220 for 2 multiroom dvrs and 2 playback boxes.Plus phone and internet.

fowler

He also boosted my internet speed to 52.39mb/s