STAPLES Gottcha - Fax 14 pages for $16.97

hellonet

7/6/11 noon

Me: What does it cost to Fax 13 pages?

Staples: I'll know when we get the confirmation.

Me: OK, fax these.

The confirmation: First page In-state-FAX @ $1.49, 12 pages In-state-FAX @ $1.29 = $16.97.

snarkslope

At the copy shop on 7th ave near 9th st I believe they charge $2 per page.

Also, your response shouldn't have been "Ok, fax these." you couldve asked "will it be closer to 50 cents per page or 3 dollars per page?" Surely the manager could've answered your question.

veets

Good point Snarkslope (love the name).. If you don't ask for total the price before you purchase whatever it is hard to bitch after the fact.

cvarrick

ringrunner

I have used this a couple of times

http://faxzero.com/

Free Fax

Free!

Ad on the cover page

Fax 1 document — max 3 pages

Max 2 free faxes per day

Almost Free Fax

$1.99 per fax (Paypal)

Fax 1 document — max 15 pages

Priority delivery vs. free faxes

No ad on the cover page

Or, no cover page at all[?]

hellonet

OK, you are all right.

I happen to like Staples and I appreciate their convenience and reasonable prices. I am just disappointed that my Staples thinks I am stupid enough to accept these absurd rates.

$1.49 for the first page may be justified to cover the clerk's time loading the faxes and entering the number, but the 12 additional sheets at 86% of the first is insulting. They are probably using their Internet connection, which does not increase their incremental cost.

An opportunity to solidify a customer relationship is changed into one of alienation and suspicion.

They spend on their advertising and when they get a customer in the door their marketing MBA's blow it.

The important sale is the second sale!

jimmy

I agree that you've got no one but yourself to blame for not getting a more accurate quote ahead of time, but you're also 100% correct that it's a bad job on Staples' part. You'd think they'd use services like faxing as a loss leader - up to fifty pages for $2.00 or something like that, just to get people in the store.

pragmaticguy

If you're ever in Crown Heights my office is on St. Johns and Troy. I would have done it for $5

dance rehearsal

I'm glad I checked out this board today... My daily routine doesn't have nearly enough of people whining about stupid shit.

Also, who faxes things anymore? I absolutely refuse to fax anything - no exceptions.