Bad policy concerning registration Preschool Hands on world

kideducation

I want to share the following situation.

We did registration for our kid 2 years and half for next September in"hands on world"

After this years of 2 half days/ week we asked for 5 days immersion in french next September.

But in fact they don't provide 5 day/week so they put him in 3 days/ week.

Finally 31th May i explain to the directrice of Hands on world that we found another place where our son can get 5 days/week in french immersion and asked her what is possible concerning our déposit of 3100$ for the inital registration(5 day/week).

She refused to give us back 2000$ because we signed that the amount is non refundable.

I asked her that in that case if they could register our son for their summer camp with this amount.Her answer is no.

We told her that we understand that we signed for non refundable but at the same time we signed for 5 days/week wich is not the case because they put our son in their 3 days/week.

We are very disappointed concerning their policy,We are in beginning of june and we know that there is waiting list and even if they will get another kid they just don't want make a décision of sense.They just make money on our back.

If someone could help or pass information to change that kind of policy and give the chance to parents to obtain more balance in that kind of contract.