New South Slope Union Market opened today

Wow, maybe they hired some of the same employees as Key Food. I've been screamed at for failing to say "thank you" to a customer. And I was polite to him too! At least, until he started screaming at me. :roll:

If so many employees act crappy, maybe their boss is a jerk, who should make efforts to boost his employees' morale.

Subject: Re: GO BACK TO BURGER KING

raw wrote: If so many employees act crappy, maybe their boss is a jerk, who should make efforts to boost his employees' morale.

Hamilton wrote: This is a no brainer ,if the clerks are jerks and are not happy with their jobs they should quit ,rather then abuse the clients.

It's harder than most people think to find good cashiers, especially if you have a boss who refuses to actually look for them. Most good cashiers aren't usually willing to stay in those jobs for very long since the pay isn't too great. If they don't actively look for and interview people but instead find 1 or 2 cashiers then rely on word of mouth, then they will get more of the same. As a cashier (and I think I'm pretty good at my job) when a business consistently employs rude and incompetent people, it's like a big f you to their customers. What they're saying is they know people will continue to shop there, get treated like crap but still give them their money. They won't care until they start losing money, that's what it all comes down to.

Subject: Re: GO BACK TO BURGER KING

caseopele wrote: [quote=raw]If so many employees act crappy, maybe their boss is a jerk, who should make efforts to boost his employees' morale.

Hamilton wrote: This is a no brainer ,if the clerks are jerks and are not happy with their jobs they should quit ,rather then abuse the clients.

It's harder than most people think to find good cashiers, especially if you have a boss who refuses to actually look for them. Most good cashiers aren't usually willing to stay in those jobs for very long since the pay isn't too great. If they don't actively look for and interview people but instead find 1 or 2 cashiers then rely on word of mouth, then they will get more of the same. As a cashier (and I think I'm pretty good at my job) when a business consistently employs rude and incompetent people, it's like a big f you to their customers. What they're saying is they know people will continue to shop there, get treated like crap but still give them their money. They won't care until they start losing money, that's what it all comes down to.

If Union Market is charging its customers $6.00 for a small head of not-so-fresh lettuce, they should use some of the obscene profit to offer competitive salaries to attract professional and customer-friendly staff. If they can't afford to pay their rent, hire good people, and make a profit on sales, they should pack up and leave.

Why put yourself in a bad mood paying too much for crappy food thrown in a bag by someone who curses at you?

Screw Union Market. I'm going to Trader Joe's -- a quick ride on the Q train brings you right to 14th Street where you can get a nice bag of inexpensive, organic, tasty food packed by super friendly cashiers.

Subject: Re: GO BACK TO BURGER KING

raw wrote: If Union Market is charging its customers $6.00 for a small head of not-so-fresh lettuce, they should use some of the obscene profit to offer competitive salaries to attract professional and customer-friendly staff. If they can't afford to pay their rent, hire good people, and make a profit on sales, they should pack up and leave.

Why put yourself in a bad mood paying too much for crappy food thrown in a bag by someone who curses at you?

Screw Union Market. I'm going to Trader Joe's -- a quick ride on the Q train brings you right to 14th Street where you can get a nice bag of inexpensive, organic, tasty food packed by super friendly cashiers.

I completely agree with you. My point was that too many stores take the easy way out because it isn't affecting their business. If customers are willing to put up with rude staff and continue to shop there, why should they do anything about it? (Not my belief, just what I assume the store thinks.) Complain about it, tell them you'll take your business elsewhere.

FWIW, I have experienced the same customer service issues at the UM on 7th Ave. My first time there, the cashier, who seemed clearly pissed off about having to ring me up, literally threw all three items I purchased into the bag. (One was a cheesecake that ended up upside down.)

After getting only slightly less hostile treatment the next time I was there, I emailed UM to share my experiences. Nothing nasty, just basically let them know how wonderful the store is until you actually have to deal with anyone who works there. I am pretty adamant about not just hopping on message boards and bitching about a place before trying to resolve it directly, but since I didn't get so much as a form email reply to my complaint, all bets are off.

It's a shame, since the store itself is really great. But if I wanted customer service like that I'd just assume hit a White Castle.