I'm SO done with Key Food on Washington

Subject: I'm SO done with Key Food on Washington

I've been going to these guys for as long as I've lived here (10 yrs). I have defended them on other threads as I've seen them modify and grow according to the needs of the neighborhood. But for the last few months (more, when I really think about it) I'm more and more disappointed to the point where I cannot shop there any longer. I'm shooting a letter to the corporate office, it may not be for any other reason than to get it off my chest.

1.They have NOTHING in stock. Say, you make a request for a specific thing. For the most part, they have complied. Great, right? No, because its the LAST TIME you'll ever see that product again. You then have to go back to them and ask what's up. This can and has gone on for months.

2. They keep stuff in the back, for reasons I know not. Went yesterday and searched in vain for basil (c'mon its summer!!!!). I asked a worker and he had to go to the back to find it (why is it not out?!?!). He comes out with a HUGE container with a $4 price tag. I said I wanted half that. He said that's how it comes (B.S.- it's a clam shell container they make themselves in "the back"). So I bitch and get him to split it "only for you," they say.
Waited over 5 minutes, less than 10, no guy. I paid for my other things and left.

3. You know what? The meat dept IS shit. It DOES smell. I can never stomach buying any product that isn't hermetically sealed from that whole section in the back.

4. Attitude. I started out making jokes, became friends with the owners (one has persistently asked me out, to which I'm always nice, but I'd never). But, I can only be nice for so long before it just dawns on me that they seriously don't give two shits about their business. In the end, they get in their fancy stud mobiles and go to "the club." I asked one guy if they had ANY pride whatsoever in the work they do. He completely agreed with me but said he was the only one and he can't get through to the others. Whatever.

There are many more reasons, ones listed above are the more recent crop o' complaints, but I won't put you to sleep with my rants.

For my happy ending- went the other direction (CH south, yo) to the Associated on Franklin and it was nice! Big isles, CLEAN, they had basil!, not my brand of cat food, but a decent selection. Products also weren't stacked up to the ceiling like at Key Food (I have my climbing the freezers to get to the tp down like a mountain climber!) Did I mention that it was CLEAN?!?!?! I feel stupid that I never ventured down that way before (less of a scenic route, for sure), but I've learned my lesson the hard way and hopefully I will have many pleasant shopping experiences in the future.

Unless it's absolutely critical, I'm NEVER going to that other shithole again. They can go suck it.