Ugh - Foodtown Internet Delivery

We're new to the nabe, so we've only shopped at Foodtown once before and found it to be fine.

Since we were pressed for time, we decided to order online yesterday, especially since our check-out person last week really talked it up.

I would advise you never, ever to use their internet ordering on your life. We're not ever going to shop there again -- that's how hellish today was.

It began when I missed a phone call from Foodtown. I called them right back, and the woman who'd wanted to talk to me about my order was on break. She was still on break 30 minutes, 1 hour and 1 1/2 hours later, when I called to see what she wanted to tell me about my order. At least the woman on the phone confirmed that my order would, indeed, show up during the noon - 1:30 window I'd reserved.

Well, you can imagine what happened. 1:30 came -- no food. I call, they say the guy's on his way. 1:45, another call, this time they say they'll call him. 2:00, they say he's not answering his phone.

Finally, I call back at 2:15, and this time the say the guy claims he made the delivery. They put me on the phone with him and they guy yells in my ear, before I can even say anything, "I don't know what you're talking about -- I gave you your food."

I won't rehash the entire conversation, but he angrily insisted he gave me my food, and I reminded him that I would remember it if someone had made a delivery.

I spoke to a manager who said the guy was coming back to sort this all out (so I'd get to see the d-bag face to face -- yay). I told the manager that this was unprofessional, but all he said was that this wasn't the usual delivery guy. I said we deserved some kind of credit or something, but the manager wouldn't commit to that.

So the delivery guy showed up and said, "what -- you live there?" He gave our food to someone else. He told me he was going to get the food back. That was over half an hour ago. Something tells me we're not getting our food.

So now we have to cancel the payment with our creidt card company and I have no groceries to make dinner AND I've been stuck inside the apartment all day.