A Sisterhood of Workplace Infighting

Article in NY Times:

I GREW up the youngest of four girls, and nothing was more important to me than my sisters. Sure, we had our fights, but the idea of not getting along for any extended time was out of the question. Helping one another was paramount, especially after my mother died during our childhood.

Later in life, as I started my career, these lessons from my sisterhood served me well, and I naïvely thought that the same would be true for other women, especially on the heels of the women’s movement.

But to this day, a pink elephant is lurking in the room, and we pretend it’s not there. For years, I have heard behind closed doors from women — young and old, up and down the ladder — that we can be our own worst enemies at work.

Let me stress that throughout my career, I’ve benefited in countless ways from the advice and support of my female colleagues, just as so many others have.

But while women have come a long way in removing workplace barriers, one of the last remaining obstacles is how they treat one another. Instead of helping to build one another’s careers, they sometimes derail them — for example, by limiting access to important meetings and committees; withholding information, assignments and promotions; or blocking the way to mentors and higher-ups.

And if you are a woman and happen to have a female co-worker who is a bully, watch out. A recent study by the Workplace Bullying Institute examining office behaviors — like verbal abuse, job sabotage, misuse of authority and destroying of relationships — found that female bullies aim at other women more than 70 percent of the time. Bullies who are men, by contrast, tend to be equal-opportunity tormentors when it comes to the gender of their target.

Despite all the money spent annually on women’s leadership conferences and professional development programs, you’d be hard-pressed to find a workshop on women mistreating one another at work. Don’t get me wrong: I’m a huge proponent of women’s leadership programs. But teaching career skills is not enough if we ignore one of the most important reasons for holding these events in the first place: learning to value one another so we can all get ahead.

I’ve heard plenty of theories on why women undermine one another at work. Probably the most popular one is the scarcity excuse — the idea that there are too few spots at the top, so women at more senior levels are unwilling to assist female colleagues who could potentially replace them.

Another explanation is what I call the “D.I.Y. Bootstrap Theory,” which goes like this: “If I had to pull myself up by the bootstraps to get ahead with no one to help me, why should I help you? Do it yourself!”

Some people argue that women aren’t intentionally undermining one another; rather, they don’t want to be accused of showing favoritism toward other women.

Others contend that women mistreat one another because of hyperemotionality, leading them to become overly invested in insignificant nuances and causing them to hold grudges. I’ve encountered this phenomenon among women who feel personally assaulted when someone criticizes them or their ideas.

Research shows that, in general, women are the more empathetic sex and are by nature more attuned to their own and others’ feelings. This is a great advantage when dealing with the human complexities of the workplace. But there’s a downside: If women take things too personally when challenged or criticized, they are prone to overreaction. When that happens, there’s trouble.

And, of course, some people assert that while women compete quite ably on the sports field and in the classroom, they haven’t learned how to compete in a healthy way at the office. For example, men often handle their feelings of envy and jealousy with humor and a left-handed compliment: “I’m going to whip your butt on our sales goals this month.” Or, “Who’d you have to pay off for that promotion?” They deal with it, and they move on. Although considered perfectly acceptable for men in most business settings, this kind of banter is not as socially acceptable for women.

Now, I’m not advocating that women emulate men. We tried that route in the ’70s and ’80s during the power-suit era. But when women are chained to stereotypes of being nurturers and cheerleaders, unexpressed and unresolved feelings of jealousy will surface — often in a far more destructive manner that’s reminiscent of mean-girl behavior from middle school.

BUT in the end, determining why women undermine one another’s workplace success isn’t what’s most important. Rather, we need to simply stop our own misbehavior and to call our colleagues on theirs.

Many of us, however, find it hard to even acknowledge mistreatment by another woman. We fear that bringing our experience into the light and talking about it will set us back to that ugly gender stereotype we have fought so hard to overcome: the one about the overemotional, backstabbing, aggressive (and you know what’s coming) bitch.

Yet, expecting women to be universally supportive of one another or to give preferential treatment to anyone with two X chromosomes is an equally unworkable view.

If we really want to clear one of the last remaining hurdles to gender parity and career success, let’s start treating one another not worse or better, but simply as well as we already treat the guys — or better yet, the way we want our nieces, daughters, granddaughters and sisters to be treated.

Peggy Klaus coaches executives and leads corporate training programs. E-mail: [email protected].