Polish Bar on Myrtle: Horrible Customer Service

Subject: let the owner speak..

i never respond to on-line stories about my business good or bad, Ever!. but after many of my clients contacted me about this one. I simply had to speak..so here is the other side of the story.

your wife, like many people went to a place and had a mixture of products put on her nails. she didn't know what it was, and neither did anyone in my salon. there are thousands of products on the market, and many salons mix agents that are not to be combined, simply to prevent clients from returning with chipped nails. Problem is, these products form almost a cement like substance. ...wife has nails filled at my business with uv gel product. 3 weeks and 4 days (yes) later she contacts store to complain that nails are chipping and breaking. I extend a discount offer to make sure that more than anything, the client is happy. The tech spent the entire appointment attempting to remove this product, with little success. When we researched the full story, we realized we were being held responsible for work that was not ours, again half of the story was shared. I explained to your wife, that Any other salon would have refused to remove this product combination, which we had for Five dollars. Bottom line is this, running from salon to salon you have no idea what products are being used. Any and all nails will need to be re-done within 3 weeks. This was a simple case of use and abuse of our courtesy. And I called this person on it. We have always worked with our customers to bring them a great service in their neighborhood. No Business is perfect, and I know that feedback, even at its worst only gives us the opportunity to improve. But there is no questions the best decision was made. We've built our business on word of mouth, more than anything else. So much so that from time to time we have had let go of employees that do not meet our clients' expectations (see disgruntled employee comments above), but we can not allow people to take advantage of our business. I made the decision that I felt was best and sensible. And as for your comparison to "Manhattan", it's called Polish Bar of Brooklyn for a reason. Thinking that nothing can be nice in New York, unless it's trying to be like Manhattan is a simple sign of your simple thinking. Brooklyn is fabulous all on its own, and anyone that knows anything about beauty, service, hygiene and trend will tell you that our pricing is extremely affordable. [-X

bkloveonly, you shouldn't have made the offer of a discount and then rescinded it, period. If you needed more information about what had previously been done before making the offer, you should have gotten that information first. I appreciate you responding to the OP's story, and doing so in a respectful tone, but it still sounds like you're in the wrong here to me.

And I did not understand.....what comments you are talking about when you say

. So much so that from time to time we have had let go of employees that do not meet our clients' expectations (see disgruntled employee comments above),

You probably were copy pasting this from some other forum into this one !

no, she wasn't. she was referring to a comment that has since been removed (by its author, as far as i know). her comment made sense if you saw the now-deleted post.

Wow, thats a lot of effort and posting over some bad fake nails

I guess you are blogging this complaint because .. what.. your wife's fingenails are too short and she is unable to type on a key board

what kind of a woman let's her husband ( with links to their peronal blogs) complain about her bad fake nail job.

Thank god it was only fake nails and not something worse like a ........bad facial or bad botox or something

i thought this was about a Polish Bar with people from Poland.

Boygabriel wrote: Most people I know thought that the first time they saw the signage go up. Myself included.

Every time we walk by my boyfriend has a moment where he gets all glee-like and starts to drool because he thinks there's keilbasa to be found and then... well, it's Polish Nail Bar.

Subject: Worst Service EVER

I walked into this place and ordered a Okocim Zagłoba. To my horror, not only did they not have it on tap they offered me a pedicure instead.

WTF!?! It's like they took all that was masculine and good with the world ('Polish', 'Bar', 'Brooklyn'), turned it inside out and drowned it in pink with lilac trim.

I'm not saying there's no cause for discussion, but let's keep it in perspective. It's not like they perpetuated a conspiracy to defraud the entire neighborhood into thinking we were getting a cool new drinking establishment. Or set up a Ponzi scheme.