Optimum Online Connection Issues?
Comments
-
On hold again with them tonight. The problem seems worse. No phone or internet every 30-45 minutes. I have already placed an order for highspeed DSL through speakeasy.net but it will take a few weeks for them to get the lines up. I'm seriously losing my shit.
-
We had one night last month when our internet went down. It took a LONG time to get someone from Cablevision on the phone but the guy explained that there was a problem in the neighborhood and it would get resolved in an hour or so. We were back online within a half hour.
Before Optimum online was available, we had several bad experiences with Verizon DSL; the technical support was awful and restarting the modem was very complicated. -
My problem has been persistent. Severe packet loss. We get cut off in the middle of a phone call or pick up the phone and get no dial tone. We are booted from the internet at the same time. Web pages dont load. Online games crash, etc. It happens every 2 hours or so during the day but every 20-40 minutes at night and lasts for 30 seconds to 2 minutes each time. If we weren't heavy users we might not notice how common it really is. They have come out to do repairs and did nothing. They admit that they see a problem when I call them but just want to repeat the same service call that did nothing the first time. Others in my building have also called and scheduled similar repair trips. In previous apartments I have experienced far fewer technical issues with DSL vs Cable. I just hoped it would be different this time, since the "triple play" is so cheap for the first year. But a stable connection is the most important thing for me and optimum has failed, and continues to fail on a daily basis.
-
OK. So, I've been having this problem now since the end of december and am glad that I'm not the only one. Getting them to admit there was a problem took 5, count 'em 5, visits to my apt. Finally they've ordered someone to come rerun the lines from the main box to my building or some such. Every-time I call they are sympathetic until I start telling them they 're going to give me money or I'm leaving. That seems to work on a fairly consistent basis, keep calling, complaining, making a nuisance they pay you for it. My latest call this evening when I've been getting (20-80% packet loss) has determined that they're waiting on a permit to do the work and now I must wait until Monday before I can get any real estimate on when they are meant to do the service. If they still can't give me a date then they are giving me more perks.
-
my situation seems to be a bad splitter? they told me that i could get a free one if i went to my local optimum service office in flatlands!!!!!i explained that flatlands wasn't local..so they had to sent a serviceman...so far its been ok..now my only problem is with internet explorer which keeps freezing!!
-
yeah ive been getting this now since maybe last thursday.not as long as most of you . but this shit sucks..
-
For me, I only have internet service, so no splitters. If they say that's your problem, make them test EVERYTHING, back of the building, front of the building and inside your place for signal strength. Have them check it a few times over a couple minutes, that's how I got them to see that it was a problem with their network and not the one I have in my place. They'll try to blame it on your router, your ethernet cables, anything so they don't have to do MAJOR repair service. Keep on top of them about it as well, call every few days and demand things..money, discounted services, etc etc...be enough of a problem that they don't want to have to deal with the account other than getting it fixed.
-
I thought this issue was resolved for me but its back in spades. Anyone else?
-
Yes, I've had the exact same problem for the past three weeks. At first they said there were no problems on their end and suggested it was my phone. After a few calls they finally admitted it was their problem--packet loss--and are sending a technician on Monday.
Funnily enough, my internet gave out completely yesterday and I got an error message in my browser asking me to call Cablevision about my account. They did a manual upgrade and it seems to be working fine today, so far. -
Last 24 hours: occasional uptime, lengthy downtimes, internet & voip.
-
mine has been crap for about 3 or 4 weeks now and it's getting worse. it's a good thing we don't pay for this or anything.
-
Online drone tried to convince me to get a new modem. Only when I insisted that other people in the building and neighborhood were having an outage, did he confess that they have a problem and they're working on it. But couldn't tell me why or when it would be fixed, except the usual: 4-8 hours, or by morning.
-
Yes, I have someone coming out on Thursday too. For the 3rd time. More "packet loss." Its driving me crazy... this is such a waste of time to have someone come out when clearly the problem is on their side not the customer side. We've replaced modems, checked and tuned the wires... never gets any better. piece of shit service.
-
jayce wrote: Yes, I have someone coming out on Thursday too. For the 3rd time. More "packet loss." Its driving me crazy... this is such a waste of time to have someone come out when clearly the problem is on their side not the customer side. We've replaced modems, checked and tuned the wires... never gets any better. piece of shit service.
I have no problems at all with cable and internet but when we first moved we did and Cablevision put these amplifiers on the jacks and since then it has been pretty much problem free. -
I would have been on here commenting about the sucky service all week IF WE HAD HAD ANY EFFING SERVICE!
Why is it up right now? Because we browbeat them into sending a technician between 5 and 8 today. It's 7:15 now with no call or appearance yet. I'm sure once they don't show up, it will go back down. -
I told them how much we were all looking forward to FiOS bringing competition to the neighborhood, and that they didn't have much time left to lift their game.
-
My husband told them that we were about to switch from their introductory pricing scheme to the full-price option, and the reliability of DSL was beginning to look pretty good.
-
Will having them come out help? I assumed it was a system problem. Service has been crap for months now.
-
And... they stood us up. So I guess it doesn't matter whether they are effective or not.
-
I wonder if there's some sort of larger problems out there with the backbone. Tonight my Cablevision is fine, but Speakeasy DSL is cr@p. I can get some packets through to another provider in NY, as well as to one in Europe (and thence back to the West Coast) but direct cross country is broken. Apparently all their POPs are down in NYC area and traffic is going nowhere. Too much of a coincidence to be having consecutive outages on completely different connections to different ISPs.
-
I have Cablevision and had a brief problem last week. The TV went out, but returned after rebooting the cable box. Then the internet went out, but that corrected with rebooting the modem and router. It's been fine since. That said, I still can't wait for FIOS. I'm switching as soon as its available.
-
Of course, I'm sure Verizon's customer service won't be any better, and we'll soon be bitching about them.
-
Emily wrote: And... they stood us up. So I guess it doesn't matter whether they are effective or not.
Same here, Emily. I called three times to make sure they were coming in spite of the outage (since my issues arose prior to the outage). I was assured they were still coming both before and during the window they were supposed to arrive. Two hours past my scheduled appointment window, I called again... and this time was told that "the outage had been resolved so my appointment wasn't necessary."
I argued my way into a free month of internet, and i rescheduled them for today, just to doublecheck. I'm sincerely hoping this will be resolved once and for all, but I doubt it... -
For me the TV and internet is ok, its the fucking phone. which is the most sensitive to packet loss. internet and TV can work around a certain amount of packetloss, but not phone. and its getting more and more problematic. i'm not going to be living in this apt much longer so i dont want to sign up for a new service, but at this point i am just pissing the money for this service in the wind. i've had 4 visits from technicians and they refuse to admit its the service in the area-- which just tells me that they cant figure out WTF is wrong and so therefore keep playing these games. thats probably why the technicians keep blowing people off-- they are slammed with work visiting everyone for a central problem that they don't want to admit they can't fix.
piece of crap service. i think i may put in a call to the state atty general this afternoon. i'm done. -
Knock on wood but I rarely have issues with all 3 services. We have 3 phone lines, one home and two business (separate modem for these 2 lines) that are used extensively without any complaints. We have the boost (30Mbps max download) and are connected to VPN 24/7 without fail. I'm not sure why my cable hookup is less susceptible to the issues you are all reporting with Cablevision, in fact my neighbor across the hall has had the same issues you all speak of. The only issues we had were last summer when they were doing "line work" and it lasted for about 4 weeks.
-
anyone else having serious connection issues today? my internet/phone has been off and on all afternoon. maybe it's the rain?
-
Our Internet has been out since last night--only a little intermittent connection this am, now nothing. Cablevision says it's "the node."
-
After 4 months of problems, 8 visits and more than 40 calls, I opened an investigation with the State Atty General yesterday. Since I am stuck on this shit service all day long because I work at home alot, I've been at my wits end with them. Its been crappy all week here. Worse than ever. Only now that I involved the Atty General are they starting to look at the larger picture... that theres an issue with the node. I've been saying this since January. at least now they are saying it too. assholes.
-
oh and btw... they tell me no one else in this neighborhood has been complaining... its cheaper for them to tell me that then to actually fix the problem.
-
Im almost finished with my DSL install from speakeasy. I can't wait till I can tell cablevision to fuck themselves
Howdy, Stranger!
Categories
- 40K All Categories
- 27.1K Neighborhoods
- 5.1K Crown Heights/Prospect Lefferts Gardens
- 7.1K Prospect Heights
- 2.3K Fort Greene, Clinton Hill, Bed-Stuy
- 8K Park Slope
- 549 Williamsburg, Greenpoint, Bushwick
- 442 Flatbush/Midwood/Ditmas Park
- 657 BoCoCa (Boerum Hill, Cobble Hill, Carroll Gardens)
- 151 Red Hook
- 104 Gowanus
- 304 Bay Ridge/Bensonhurst
- 130 Coney Island, Brighton Beach, Sheepshead Bay
- 270 Brooklyn Heights, DUMBO and Downtown
- 598 Windsor Terrace / Kensington
- 673 Greenwood Heights and Sunset Park
- 749 Brooklyn and Beyond
- 6.3K Stuff
- 86 Brooklyn Back When
- 1.2K Brooklyn Pets
- 257 Brooklyn Kids
- 241 Brooklyn Eats
- 51 Brooklyn Booze
- 3.6K The Lounge / Random Stuff
- 611 Brooklyn Politics
- 122 Brooklyn Sports and Fitness
- 111 Brooklyn Photos
- 339 Site Issues
- 8 Frequently Asked Questions (FAQ)
- 6.2K Listings
- 1.1K APARTMENTS and REAL ESTATE
- 1.3K Sales Openings Events
- 2.3K The Classifieds