Optimum Online Connection Issues?

I am on Bergen/Nostrand... I spoke w/a Cablevision tech & they were having issues. It looks like there's a major hub around the corner from me. They had a whole army of techs there Sunday night and I haven't had issues since. If FIOS were an option I would def go for that though, as the cable TV service now gets all choppy and just generally sucks.

Funny how opening a complaint with the Atty General gets things resolved quickly.

I am on day 3 of no service interruptions-- a first in 4 months. Cablevision ignored the first request the Atty General's office made, but when I called back to let them know the problem was still open, next thing you know I had 4 trucks outside my building for the weekend and numerous calls to get right on it. It's sad that it took until they had a complaint with the state to move it forward, but it appears to have worked.

For anyone needing the number to get some help on resolving cablevision issues: 800-342-3377

Is anyone else seeing severely hampered upload speeds? My downloads are fine, but I can't even upload a pic to flickr at this point.

raisedeyebrow wrote: We should organize as a community. Right now we do not have internet or phone. I called from my cell phone and insisted to be refunded the days service. They told me to call back when service resumes and I blew a gasket. They credited me in the end. If we all call and request a refund, they may pay attention becuase one day of service refund to one person will not matter. We should also call the BBB and The Attorney General offce.

718.617.3500 is the number to Cablevision

anyone have any ideas to organized our frustration? IThis blog may be a useful tool to organize. Anyone have media type influence? Where is Asa Aarons when you need him?

i'd support this.

madman wrote: I am using it now. It costs me about 100/mo for internet at 6mbps, which is 4x faster than standard DSL.

That is a lot of cash.

We should all call and demand our refund for the weekend outage.

My download speeds are good - usually in the 11k - 15k mbps... BUT my upload speeds are, at times, far worse than yours. Normal UL sees 1k -2k mbps, during the bad times, ugh.... Sometimes the upload test doesn't even initiate. When it does, oh, I've gotten readings like 0.12 mbps. It's at those times that I can't upload photos, send emails with attachments, etc without the request timing out. Oh, and I usually can't surf secure sites (I'm guessing that there's some type of authentication/handshake that requires a little more two-way communication).

I had an someone from optimum over yesterday (I hesitate to call him a tech), but my connection was having a good day, of course. He said that he was still seeing intermittent connectivity issues, but that it wasn't local to me, as far as he could tell (no bad connections/equipment from where it branched off the line outside) and that he would write it up for (I think) a "system" follow-up...

Hex - yeah, your DL speeds are horrible, but your UL speeds are normal for the area.

We should. I will do this tomorrow.

Our Internet is back (Prospect Place) after 4 days with sluggish service or none at all. They even called us to notify that it was working again. Maybe because we'd called at least 20 times demanding to speak to a supervisor.

Anyway, we're ditching Cablevision's phone and cable internet in favor of Verizon DSL, which would be 3 mbps download and 760K upload. Not superfast, but faster than no service, and after one year with Cablevision and their horrible speeds + constant outages I'll do anything rather than continue giving them money.

I placed a follow-up call on the tech visit on Monday. I was at work, and I actually had to hang up before I got to talk to a live person, BUT the automated system indicated that there was a follow-up scheduled the same day... miraculously, full service was restored about two hours later - I'm now back to 12-15k down, 1.5-2k up. Let's hope it stays this way...

Also, when I called, there was an (automated) indication of service interruptions in Adelphi/GAP, and I recall that the same announcement was in place when I originally called them on Sunday... so I don't know if this is/was all a part of that ongoing issue.

homeowner wrote: You can file a complaint with the NY Public Service Commission here. Folks have varying levels of sucess with PSC complaints, but at least you'll be on record.

I just filed my complaint. How bout everyone else?

Is the whole issue one of density?

I'm in Bushwick and I've rarely had any issues whatsoever. Wondering if it's basically a neighborhood use/density issue. Lots of you on creaky old lines = crap service, versus few people on similar creaky old lines = perfectly fine service.

See Below: Just got the email.

Your case number is: xxxxx

This letter acknowledges your recent contact with our Office of Consumer Services regarding your concern with Cablevision of New York City and to advise you of the process by which this matter will be addressed.

Since Cablevision of New York City did not previously resolve this matter to your satisfaction, we have escalated your concern to senior staff at the company. We directed them to contact you and resolve the matter you brought to our attention. By the time you receive this letter, you should have spoken with a company representative to discuss your concerns and provide you with a resolution or a date by which the company expects to resolve your concern. We have advised the company to reach a resolution with you as soon as possible.

If you have questions regarding the company's response to you, please contact the designated senior staff person at Cablevision of New York City. If the company has not contacted you with its initial acknowledgement, does not resolve your concern within two weeks or by the date it promised a resolution, or if you are dissatisfied with the company's response, you should contact us at
1-800-342-3377 for a complete investigation of the matter. If you report back to us that you are dissatisfied with the company's response, we will initiate an investigation and report our findings to you.

If you have any questions regarding this process, please contact our office at 1-800-342-3377 and refer to Case Number xxxxxx.

Sincerely,

Peter Rutkiewicz
Office of Consumer Services

FIOS?!!!!!!! :shock: :P

We have been experiencing download rates of about 75kbps (or 0.05% of advertised speeds) every night for about two months now. Multiple calls to Cablevision have resulted in the same technician being sent to our apartment on several occasions, each time doing the same work and each time filing the same report. Cablevision has refused to acknowledge that the problem lies outside of our apartment even though the technician has determined this to be true more than once.

I'm filing a report with the DPS and calling the AG number.

Verizon FiOS is being installed in our building this month, which might be enough to affect Cablevision's terrible customer service.