Brooklyn Kitchen and Baths?? Yay or Nay?

Well, all of what I have heard is from reading threads on PSP and my downstairs neighbors. Most of what I can remember is them ordering things that never ever come in or come in incorrectly or broken, wrong colors, items, etc. And then taking months, literally months for the correct items to come in, etc. etc.

Even just recently my downstairs neighbor ordered some bathroom tile from them, they told her one price, told her son a different price and in the end, charged them something different from what they told both of them! And, did not order the correct amount of tile so neighbor had to go get more tile some place else, the whole time they were insisting that neighbor had placed the wrong order.

the threads that were on PSP a while back went into more detail, people who had to delay renovation of their entire kitchens by 4,5, even 6 months due to f ups by these people.

I mean, you see the reviews on Google, so, you know

they took our money and did not deliver the things we ordered. they made my life a living hell. my contractor offered to go down there with a baseball bat. Brian talks a great game, they have beautful things in the showroom, but there was not an area of things we ordered (tub, hardware, cabinetry for the bathroom) that was not a clusterf*ck.

pm me if you want more details. my recommendation is to run, not walk, away.

We had a good experience with the place on 5th and 18th, I can't remember the name, when we redid our bathroom a few years ago. The guys who work there were very knowledgeable, a few of them were plumbers, and they delivered on time. They did make 1 mistake but it was minor. They don't do tile and stuff, just hardware.

Park Slope Plumbing Supply
601 5th Ave
Brooklyn, NY 11215
(718) 832-0400

We went in once, at the beginning of our kitchen reno project. We met w/a designer who spent some significant time with us (but then again, we were about to drop some significant cash, so fair's fair). After that meeting, however, I read so many bad reviews (here and on Brownstoner) that we ended up going with Lowe's and had a great experience.

We did really well with them. We picked out a vanity, found it online cheaper, they matched the price and threw in the faucets half price.

Don't know who the owners are but Brian was there when it was Garfield. He was the fastest talking salesman I ever met. He was pressuring me to sign on the dotted line for a $40k project the first time I visited the store, even though I told him I was just starting my search.

I went to Garfield / Brooklyn Kitchen & Bath about three years ago when we decided to renovate two bathrooms, and had a very bad experience. Walked in and asked woman at desk if someone could help me, as I needed to order bathtub, shower, vanity, etc. She pointed me to a guy sitting opposite her at a desk, who began asking me in a confrontational manner (without getting up from his chair) what size bathtub, etc., and hassling me because I wanted a non-standard size. I finally said, “You know, I’m looking to spend a lot of money here, and you’re not treating me very nice.” It went downhill from there, morphed into a swearing match, and I ended up walking out. I don’t think I’ve ever been treated as poorly in any store.


We ended up going to A&K Tile on 9th Street, and they were wonderful – got all tiles, bathtub, shower fixtures, glass doors, etc. there. Very helpful.

Seems this store is still upsetting folk.

http://gothamist.com/2010/02/10/homeowners_against_the_bernie_madof.php

Check out three places:

Modern Kitchen and Baths @ 250 44th Street, Brooklyn - (718) 439-6888, this would be for cabinets, med cabinets and sinks and water fixtures if you decide to go with them on all. They will come and measure and give you a layout.

Park Slope Plumbing on 5th Ave by Prospect Ave. They have tons of fixtures and sinks (via catalogues), they also have a cabinet division across the street. They will also measure and draw up plans.

Nemo Tiles on 48 East 21st Street New York, NY 10010 212.505.0009. These guys have a whole range of excellent tile in style and price. I think you have to give them the measurements yourself, but they will work on design/mix-match

Country Floors on 15 East 16th Street
New York, NY 10003 (212) 627-8300 between Union Sq & 5th Ave. A smaller selection, the majority at least $12 a Sq ft, however, they have very nice standard tile at standard prices as well. They can be a bit snooty, but they are good. They also have warehouse sales.

I have gone the Lowes and Home Depot route. Abysmal. The cabinets are pricey and not well made. They seem to only sell Kohler, Price Phister and Moen fixtures which will last four years if you're lucky. Their Delta fixtures aren't that great either, you're better off getting Delta from Park Slope Plumbing.

They are done. Finished. Kaput.