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HELP!!! How to report HORRIBLE Condo Building Manager? — Brooklynian

HELP!!! How to report HORRIBLE Condo Building Manager?

We hired a building manager back in April 09'. He has been extremely unprofessional and sometimes screams and curses on the phone. He is difficult to get a hold of and almost always is late or reactive to time sensitive projects.

Can someone please help me in understanding the proper steps to file multiple complaints regarding this person and the business? I really feel like no one else should have to endure this experience.

thank you

Comments

  • Also can someone recommend a good building management company that services small (less than 10 units) condo/ co-op?
  • How much smaller than 10 units is it? We managed our 4 unit condo ourselves and it worked out just fine.
  • With Jamzer here, we are a 7 unit co-op and have been self managed forever, works out so much better and so much cheaper! Everyone in the building has a job and they do it, which is part of the definition of co-op.
  • If you hired him, then why don't you fire him?
  • unfortunately their contract is not up for several months now. the board president hired them and stands behind him while everyone else can't stand him. elections are up so wish us luck!
  • has anyone submitted this type of complaint though? I really need to see what I can do.
  • CB - who do you want to complain to? This is a private business providing a service to your co-op. Try the Better Business Bureau, or put a forum post up on Brownstoner. Beyond that - I don't know of a formal complaint process you can use.
  • Right, I don't see who you would complain to. You hired the man, you are unhappy with his work, you need to fire him. Whether the president of the co-op like shim or not, you can outvote the president, he/she does not have the be all/end all say in what goes on in the building (I know, i am president of my co op).
  • I think CB just wants to make sure others who might use this person are warned. I think Jamzer's suggestions are a good start.
  • Maybe the NYC Consumer Affairs. You might also want to see if they're licensed by the City or State. Check to see if they're insured. In fact, you should check and see if the building is insured if they're the ones who are supposed to pay the bills. Find anything that you can break the contract with. What do your Condo By-Laws say about overriding the president and/or contracts?
  • Frankly, the fact that you will not renew the contract is your protest.

    You didn't do your homework on who you hired. I wonder if you called references given on the management company and this specific building manager.

    I worked in the industry for a decade and the people I worked for never lost a contract due to the fact that I did not do my job .

    On such a small building I would consider self management ... in the future.
  • Thanks for all the feedback. We had some major issues in the building. Unfortunately the building manager did not do their job. All of their references checked out fine. But I doubt prior customers had any issues of this magnitude.

    The goal is to spread the word on how horrid this company and this specific building manager is. Unfortunately, the majority of the board members are first time owners and don't feel they are capable of self-management. ugh.
  • If you really want to spread the word then tell us who the management company is!
  • ConcernedBrownstoner wrote: Thanks for all the feedback. We had some major issues in the building. Unfortunately the building manager did not do their job. All of their references checked out fine. But I doubt prior customers had any issues of this magnitude.

    The goal is to spread the word on how horrid this company and this specific building manager is. Unfortunately, the majority of the board members are first time owners and don't feel they are capable of self-management. ugh.
    All self management entails is doling out jobs, this one cleans the front yard, this one shovels, this one takes out the garbage, etc. etc.. Of course, the big jobs are treasurer (we were lucky, had an accountant in the building, so, that easily became his job), the other hard job is hiring people to do various building jobs that owners can't do. painting the building, plumbing, electrical, etc.. But, this is no harder than hiring these people for your own apartment, if you can do that, you can hire people to do it for the building too (this is a big part of my job as president).

    Then you have an outside accounting agency that takes care of the taxes and major financial documents while the treasurer takes care of the day to day running of paying bills, collecting and depositing maintenance, etc. etc.. We have our building checking account set up so that all checks must be signed by 2 people, the treasurer and myself, so no one can just run off with the loot. It's really not that hard when you break it down, if explained to your fellow owners this way, maybe they would be more into it.

    it is such a safer and less expensive way to run a building! it's one of the reasons why our maintenance is so low
  • How much do you pay them if I may ask?
  • Sorry for not getting back sooner. The company is Island Condo Management from Staten Island.
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