Anyone else lose their Time Warner internet?/I hate TWC.

Flexichick wrote: If they miss an appt. (they are known to lie about showing up), demand one month free service (part of their guarantee). If they try to say they came, demand the name of the technician who claims to have come and the exact time they said they were there. They have played that game with me before.

Huh! I didn't know about that, the guarantee - 'cause they've definitely completely blown off appointments in the past. Thanks Flexi!

Flexichick wrote: ^ they had to give me FOUR months of free cable once. I have an entire log in my Outlook dedicated to who I spoke with, etc. I even called the COO's office and got "executive help" with an assigned person who called me back, etc. I know how to get good service from them now, I but I almost had a heart attack or killed somebody before it got to that point. My service is pretty solid, but when there is a problem it's a disaster. Their billing department sucks ass and they subcontract their workers so there isn't a lot of accountability.

Nice, very good to know, thanks!

Toadette wrote: If you're actually interested, I'd call Verizon and ask them whether your address is eligible. Both my current and previous addresses in the slope/south slope were listed on the Verizon website as unable to get DSL, but I ultimately was able to get service at both places. At the first address (when I switched from TWC to DSL) they had to "investigate" - the woman on the phone (who was surprisingly very nice - from the sales dep't) took my info and actually called me back the next day and said I was indeed eligible for service. When I moved I called to request a service move and was told they could do it no problem, despite the fact that the website again said no DSL was available at my address.

So - call and ask~

Will do, thanks!

Well, the big day finally arrived! Appointment with the Time Warner Cable Service Technician to fix our internet that's been out for five days now. I used one of my ten vacation days to be home to meet said friendly TWCST, and for good measure my roommate took a day off as well, working from Ozzie's on her laptop. Appointment was scheduled for sometime between 2 and 6 PM.

After waiting around the apartment all day, my roommate get's a message on her cell at 3:45. A recorded message. From Time Warner Cable. I'll paraphrase: "Our technician called the number provided (my roommate's phone) but no one answered, so without calling a second time and without, you know, just knocking on the door, he canceled the appointment and left. Please call to reschedule."

I call, furious, and ask that they send the technician back. They take my number, and call back about ten minutes later saying that that's impossible, that the earliest they can reschedule for is Saturday. So now I get to spend my Saturday waiting around for the frickin' technician to come, with no guarantee he'll show up, and no guarantee he'll be able to fix anything after more than a week without service.

Meanwhile, all frickin' "Lewis" at the call center can say is "Oh, sorry, that's our policy, if no one answers the phone we leave and cancel the appointment." It's a frickin' cell phone Lewis. People miss calls. Frickin' loud trucks drive by and you don't hear it ring in that handy 4 hour window you give us. Try calling a second time. Try knocking on the door. At the very least, try frickin' telling people ahead of time what your frickin' policy is with regards to not knocking on the door so that we can sit with our phones in our laps for four hours waiting for your stupid technicians to make that one, phantom call. Oh, yeah, there was no "missed call" on my roommate's cell phone. Lazy, worthless, lying Time Warner f**ks.

Flexichick wrote: Un-fucking-acceptable. Do you have a reference number? If so, PM me and I'll send you the customer advocate # and tell you how you can get a real live person to give a shit about getting your case fixed (am not going to post it here and open the floodgates). If you don't have BOTH of the things I mentioned above you won't get anywhere.

The minute I start dealing with TWC, I open my Outlook and start writing down everything - names, case number, etc.

Aw, thanks Flexi - unfortunately, no, all I have is the "confirmation #" for the new appointment on Saturday. My roommate made the first call/appointment and didn't save anything. I have used the "Contact Us" from on the TWCNY/NJ site, which actually got pretty quick results re the "On-Time Guarantee" thing, so we'll see what happens.

I'm generally a pretty calm, understanding person. Having said that, I don't know how someone a little more aggressive/crazy hasn't completely lost it with these fools and pulled a Joe Stack on 'em. Frickin' monopolies.