Anyone else lose their Time Warner internet?/I hate TWC.

From 30 Rock "I want to go to there" :-)

I must have just used up all my good luck for the year on a Time Warner appointment. My reception has been terrible since I signed up at the beginning of the month so I finally made an appointment. Somehow I got a two-hour window instead of a four-hour window. Five minutes into the two-hour window the technician calls and says he'll be there in a minute, which he is. Immediately agrees the reception is unacceptable and eventually determines the problem must be a bad box. Replaces it which fixes the problem completely, apologizes for the problem in the first place and is finished in under a half hour.

The customer service person I talked to to make the appt. in the first place was also very friendly and apologetic as well. *shrug* I mean, it would be nice if they didn't hand out broken boxes in the first place, of course, but I can't complain about the tech service.