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Gorilla Coffee on Strike - Page 2 — Brooklynian

Gorilla Coffee on Strike

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  • it shows very poorly on the owners that they're not able to keep the store open while they sort this mess out.

    a place like this should be able to find new employees (if that's what they want to do) in an hour.

    the longer they stay closed, the more people are going to abandon them as they seek coffee elsewhere.
  • Cafe Regular Du Nord is a great place with nice employees......if you feel it takes four people to get you a cup of coffee: one to ring you up, one to deliver the message, one to make the coffee, and one to watch over the inch and a half of space they've got in case godknowswhat occurs....

    ....but, yes, good coffee. I don't know if I'd put it higher than the places serving Counter Culture (Milk Bar) or Stumptown (Trois Pommes) in the neighborhood, but I'd put it a solid third below those two and above Gorilla.

    Now that Blue Bottle is roasting IN Brooklyn, though.....
  • i go to cafe regular du nord nearly every day, and there has rarely been more than 2 people working at a time.

    a handful of times there have been 3 when it's very busy on the weekend. it make things go quickly in a bustling small space and better than not having enough people like in gorilla where the line is out the door.

    blue bottle charges $4.25 for an iced coffee. no thank you.

    trois pommes doesn't brew stumptown correctly. it's brewed much better at get fresh table and market on 5th avenue.
  • I second that about Trois Pommes not correctly brewing their coffee. I do really like the taste of Stumptown coffee, but theirs is often lukewarm and found with grounds sunken in my cup.

    What was that other brand of coffee you mentioned at Milk Bar? Counter culture? Where is Milk Bar? I'd love to try it!
  • Went to regular du nord this weekend and received the most lethargic, disinterested service I've witnessed in a long time. It was almost like a comedy routine designed to drive you batshit insane. I think I'll skip that place in the future.
  • i had the same exact experience this weekend
    there were 3 people behind the counter at du nord
    one to barely take my order, one to S L OW L Y make the drinks and one to taste the drinks that the guy making the drinks screwed up
    their coffee is good, but not 8-10 minute wait good
  • belzjm, your advice about food/drinks is usually spot on, but both cafe Grumpy and Southside are by far and away superior to Cafe Regular's coffee and espresso drinks.
  • i do love cafe grumpy.

    never tried southside, but heard it's great.

    thing is, for the north slope towards the park there's either ozzies (no), starbucks on 7th (hell no), cousin john's (would rather not) and du nord.

    du nord is terrific and close. i've never had a problem with anyone being unfriendly, in fact there are a couple people there who know me by name and i look forward to going there and chatting. i think the people who work there are just a tad shy more than anything else. i genuinely don't think it's about being unfriendly, i think it's it's that they seem quite laid back and not super perky. i'm ok with that personally, but i can see how someone might mistake their quirks as something more. the coffee and the absolutely gorgeous space are enough for me anyway since it's the best and closest to me.

    a good beverage takes a couple minutes to make properly. i don't mind waiting when it's good.
  • The name escapes me but it's on 5th and 18th (not Has-Beans...yuck) but on the same block as Lopez Bakery. They brew Stumptown and they do it really well.
  • The former Gorilla Coffee workers deny that they are on strike. They just quit. Calling it a strike assumes that they intend to negotiate with management and maybe return. From what I understand, they are moving on.

    Belz - how do the nice ladies of Trois Pomme brew the coffee that is incorrect? I am curious because I buy coffee there a lot and think it is pretty good, but if it could be better, that would be nice.
  • Kinda weird/sad that the temporary closing of one of the literally dozens of coffee shops in a ten-block radius dominates conversation around here. And one that apparently offers pretty crappy service, no less.

    The owners will hire new staff (it's a recession, ya know, unemployment is in double digits) and it'll reopen.

    If nothing else, I am grateful that the employees have apparently flat-out quit instead of griping for a few days and then going back to work. At least they've got a couple balls between 'em.
  • "Funkytoot" wrote:
    What was that other brand of coffee you mentioned at Milk Bar? Counter culture? Where is Milk Bar? I'd love to try it!
    Milk Bar is on the corner of Vanderbilt Av & Prospect Place, very friendly staff!
  • just started a new post, but apparently there is word that an actual counterculture coffee shop is opening at 5th and degraw in may...

    jamzer, i'm not exactly sure what trois pommes is doing wrong but there are too many grounds in the bottom usually and not often hot enough. i've been to the stumptown coffee shops in portland (there is one now in the ace hotel in manhattan) and once you've had it done correctly, you know what a great cup it is and there's just something off about what they're doing at trois pommes. probably some of it has to do with the fact that it's just not fresh. at a bakery, you're often getting coffee which has sat for a while, but at a coffee shop, you're usually getting it more fresh.

    i wish stumptown would open an actual outpost in the slope.
  • Subject: From the workers...

    Their statement still doesn't mention what any of the issues may be other than a lack of "respect." Despite their notoriously bad service, I might be inclined to sympathize with them if they mentioned even one example of such lack of respect. Most of the jobs I've had over the years didn't offer me any respect from management - nor did I expect it (a paycheck does suffice). If there were labor law violations, they weren't reported through proper channels. If there was harassment or abuse, I would hope that they would have reported that in order to bring justice to the offender. But if it's just "lack of respect", similar to what the workers have always demonstrated towards their customers, it's hard for me to sympathize.

    As a small business owner and manager myself, I do think it's apparent - whatever you think of the employees reasoning - that management has failed. You don't let stuff like this happen. I would have replaced the loudest dissenters first and tried harder to communicate with and build the morale of the others before anything like this could happen in my business. But the fact that it happened doesn't mean the workers were right. I've heard people say "it must have been really bad for them to do this" but that isn't necessarily true. We've all seen the way group mentality can take over rational thinking, especially amongst young kids like the Gorilla workers. If the cool kids are doing it....

    I think Gorilla is the best coffee in NY and I only drink organic, fair trade so I won't be going to Cafe du Nord. I'm back to Ozzie's and Tea Lounge for now but I would be willing to stop buying Gorilla for good if I knew my money was going to really bad people who do really bad things (the reason I only drink organic/FT in the first place). So, to the workers: Why don't you tell us what really happened so that we as consumers can make an informed decision about where we spend our $5 a day.
  • @spiredem: There's a lengthy and pretty detailed post about this on Fuckedinparkslope.com. It sounds like much more than a lack of touchy-feely respect, to be honest:

    http://www.fuckedinparkslope.com/home/coffee-wars-gorilla-employee-speaks-and-it-aint-pretty.html
  • thanks astigmatism...heading over now
  • I see - looks like the woman was a serious b*tch. I would have quit too (eventually). No wonder everyone was so grouchy. Grouchy bosses make grouchy employees! Not sure how this makes me feel about boycotting though. I really do love their organic, fair trade coffee...will have to think about whether or not I want to support their business ethics. I just got a new bag o beans so I have a few weeks to decide.
  • It's weird, though I'm not a heavy coffee drinker and in fact I quit this past year, my family and boyfriend are and they LOVE Gorilla coffee. By BF is in there every week buying beans. Him and I have never in all the years we've lived in PS had bad service, certainly not 'rude' service.

    I completely support their decision to quit. No one should have to work in a degrading, hostile environment. It's bad for the employee, bad for business and trickles down to the customer. Maybe all the horrible treatment by this manager created an environment that translated to some of the bad service that I've read here.
  • Over the years I've worked on and off in the retail/service industry and several times have hired entire staffs of people and every person that I've ever hired has to have two qualities; they must be friendly and outgoing. You can train most employees to ring people up, make sandwiches and brew coffee but you can't make someone who is miserable be friendly. It is also the job of the management/owner to maintain a level of professionalism that seems to be lacking in this situation.

    Visits to Gorilla over the last 5 years slowly became a game of "guess how angry the workers are today." Maybe the workers at Gorilla were friendly, outgoing people when they were hired but the majority weren't either whenever I stopped by for a cup of coffee. As a customer, it is good to know that my frustration with the service is a product of the management making it an awful place to work rather than the disinterested workers.
  • Shortcake wrote: I don't know if I'd put it higher than the places serving Counter Culture (Milk Bar)
    Thanks for the reminder! Milk Bar's coffee IS good.
  • i'm going to apply to work at gorilla. you pour coffee into a cup, right?
  • young & modern wrote: i'm going to apply to work at gorilla. you pour coffee into a cup, right?
    While dealing with entitled pricks like me.

    Your grind is too coarse, n00b - where's the crema?
  • belzjm wrote: blue bottle charges $4.25 for an iced coffee. no thank you.

    trois pommes doesn't brew stumptown correctly. it's brewed much better at get fresh table and market on 5th avenue.
    I'd pay that, and more, for Blue Bottle's iced coffee. Something that well done deserves the extra hole in my pocket it would burn. Best I've ever had, and I've had a lot of coffee.

    I haven't hit the Ace Hotel Stumptown yet, but have had it at one of the originals in Portland. I agree Trois Pommes doesn't quite reach those heights, but I think they do a more than good enough job with the beans.

    Looking forward to the Counter Culture shop. That, more than anything, would potentially tear me away from Gorilla when they re-open (well, it'd be nice if they started a roaster here as well.) All I can say about the worker/management situation is that I wasn't there and, therefore, am not going to speculate or point fingers. There's always the story that gets whipped around the blogs and press and, then, there's the real story.
  • counter culture isn't opening a shop. it was a false rumor.

    they don't have any shops and don't plan on opening any. they are a wholesaler and training facility for baristas.
  • belzjm wrote: counter culture isn't opening a shop. it was a false rumor.

    they don't have any shops and don't plan on opening any. they are a wholesaler and training facility for baristas.
    I haven't walked by the spot on 5th and Degraw where something is supposedly going up, but it sounds like there's some sort of signage up. If there is, I'll just assume it's someone serving Counter Culture, then.
  • Frankly I'm shocked this whole walk out hasn't spawned more gorilla puns.
  • Shortcake wrote: [quote=belzjm]counter culture isn't opening a shop. it was a false rumor.

    they don't have any shops and don't plan on opening any. they are a wholesaler and training facility for baristas.
    I haven't walked by the spot on 5th and Degraw where something is supposedly going up, but it sounds like there's some sort of signage up. If there is, I'll just assume it's someone serving Counter Culture, then.

    Where at 5th and Degraw? All four corners are taken and I can't think of any empty storefronts right around there...
  • independent mind wrote: Frankly I'm shocked this whole walk out hasn't spawned more gorilla puns.
    workers went bananas when owners refused to see the 800 pound gorilla in the room

    workers claim work environment was ape-pauling, then declared gorilla warefare claiming "manager just a chimp off the old block"

    owner responds "gibbon the situation they just wanted more monkey"
  • Spotted on Twitter earlier this evening...

    Apparently several of the employees went to Hand Of Glory tonight to get matching walkout solidarity tats.
    "@HandofGloryTat2 wrote: Joey just did 5 matching tattoos for the ex-staff of Gorilla Coffee in Park Slope. No pictures yet- but hopefully we can get one when they come back with a 6th ex-staff member later in the week...
    Facebook • 4/14/10 9:48 PM
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