Time Warner Internet crawling today?

Yes, actually... I was just coming here to post to see if anyone else was having trouble. Ever since service came back on Friday, everything is extremely slow. One of my laptops can't even connect to my wireless because it keeps dropping out.

It seems to be a problem for them (and us) whenever things get unusually wet.

A couple of thoughts, and I too am having some slowness problems since the short outage last week... tuesday?

1. There is a problem that occurs when water gets into the exterior cable boxes but I forget the technical explanation I got from Time Warner. It involves the cable tv service too.

2. The first thing to do when you have a slowness problem is to unplug your cable modem, and if you have a router that too, and then plug them back in after a minute or two. This will clear up a whole lot of problems due to signal reaquisition.

The 2nd thing to do is call the cable company who can do a manual signal resend which is also successful sometimes.

3. For the guest who keeps losing wireless signal this likely has something to do with your router and not connectivity, even if you have a combo cable modem/router.

The Evil Empire strikes again. I call them every time and tell them I want credit on my bill.

Since I coudln't actually get through on the phone, I contacted customer support at twcnyc.com requesting a credit. They respond w/in 48 hours. We'll see.

I'm tired of giving them my money (and how the bill inches up all the time) for crappy service.

I usually manage to get credit. I don't care if it's only a few bucks. Like I said, I'm tired of giving them my $ for crap service

At least they showed up at your apartment! My cable guy missed 3 appointments in a row. I ended up getting 3 months free internet/digital cable from them though.

steve wrote: In defense of TWC, there service is largely reliable and some of there guys are excellent. Based on considerable experience, it's the best high speed service in New York.

It's true that once you get someone on the phone, they are helpful. My problems can usually be solved with the "unplug your modem and then plug it back in" trick (why can't I ever remember to try that before I wait on hold for half an hour?) but when I've had more complicated problems, they've been good about staying on the line and trying different things until the problem is resolved.

Drano wrote: Security issues aside, I block mine up because it annoys me to think I'm paying for other people to have internet access.

If security weren't an issue, I would still keep my network closed, not because it bothers me to give someone else free internet access, but because giving them access to my network would slow it down.

Drano wrote: As far as the "free internet from your neighbors" thing goes, are there still people that leave their signal wide open? Seems kind of...not so smart. Security issues aside, I block mine up because it annoys me to think I'm paying for other people to have internet access.

I get free Internet from the neighbors, but only because I'm Mactarded and can't figure out how to get my Powerbook to take the signal directly from the cable modem I'm paying for. I feel kinda bad about it, honestly. Plus some dude's playlist keeps showing up in my iTunes.

I've been using Cablevision since moving over here -- TWC doesn't serve my area. No problems with the modem so far as I can tell, although I don't like their television cable very much -- goes on the fritz frequently, the menus are slow, and they don't have LOGO (I want my gay tv, dammit!).