Luggage repair?

scarlett · June 2010

The 6th time I used my large Liz Claiborne suitcase, with less than 50 lbs in it, the handle stopped being able to pull up, caushing me to either carry it or drag it uncomfortably by the low handle. Is there a luggage repair store anywhere around here that could fix it? Or should I just throw it away? Or write a letter to the company?

veets · June 2010

I don't know about a place that cold repair it but yes... I would write to the Manufacturer. You have a god argument to ask them to replace this barely used product that was not mis-used.

domino · June 2010

Ditto to Veets. I got a set of luggage from overstock.com and literally the handle ripped out the second time it was used (with well less than 30 lbs in it). Wrote to overstock.com (bashed the product) and wrote to the manufacturer. After a bit of a hassle, and about six weeks, they replaced it. No charge for shipping.

I have since switched to Samsonite spinner luggage - a few extra bucks but well worth it. The handle is molded plastic and it is a breeze hauling the carry on down the damn aisles since I can turn it sideways, extend the handle and just roll it down the aisle.

scarlett · June 2010

Even if I bought it from a discount chain- Filene's basement?

prezst · June 2010

i popped-into the shoe repair place on 5th ave this morning & asked if they could do a repair such as the one you need. they (of course) said 'yes.' the number's 718-636-6001 if you want to call and make sure. (and i have no ties to this place.. i go to the shoe repair on flatbush)

domino · June 2010

No matter WHERE you got the luggage from, there is a manufacturers warranty for a certain time period - hopefully you are within that time period. Even if you are outside that time period, there is the concept of fitness for use. If you did not abuse the luggage by overloading it (14 bowling balls at 16 pounds each), you did not use it in a manner not intended (used it as a hammock for a visiting 800 lb gorilla) and you took reasonable care of it (did not tie it to the bumper of the cab on the way to JFK) - they should repair it.

rosweed · July 2010

I just had two pieces repaired at A to Z luggage 795 Kent Ave, Brooklyn 718 855 1100. Both pieces were on warranty, which may make a difference, I don't know. We had a Briggs & Riley and a Travelpro, both damaged by airlines that refused to accept a claim. I wish you luck. I think it's worth buying luggage with a life time warranty.

scarlett · July 2010

prezst wrote: i popped-into the shoe repair place on 5th ave this morning & asked if they could do a repair such as the one you need. they (of course) said 'yes.' the number's 718-636-6001 if you want to call and make sure. (and i have no ties to this place.. i go to the shoe repair on flatbush)

I called this place last weekend but no answer. Where is it? What is it called? Thanks.

I have done a ton of research and have NO IDEA how to get in touch with Liz Claiborne to complain and get a new suitcase, so would like to just spend the $20 or whatever to repair this one.

Does anyone have any other ideas for in Park Slope?

Am thinking may drag the thing up 5th from here and ask in every shop at this point. Have a trip in two weeks - want to get her done this weekend.

dda · July 2010

i would also assume that all manufacturers have at least a limited warranty.

just as a brief aside: victorinox has a lifetime guarantee for its bags, even if it's the airline's fault (which it so often is). as someone who loves to travel and whose bags get pretty beaten up, i with domino. my mother always said - good luggage is a must...and so is buying it on sale!

good luck getting it fixed - broken luggage sucks!

scarlett · March 2011

Oh cool! Let me just get a plane ticket! Thanks!

booklaw · March 2011

As Rosweed suggested, A to Z in Williamsburg is excellent. We had stuff repaired there that was not under warranty. It was cheap and quick and the work was fine.

Luggage repair?

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