Time Warner Internet Connectivity Issue

Swapped my modem and my cable box and everything seems to be back up to snuff.

Go on their corporate website and start calling their executive offices. Much more efficient than dealing with customer service.

http://www.timewarnercable.com/Corporate/about/management/default.html

http://www.timewarnercable.com/nynj/about/management/default.html


Or, when dealing with customer service, tell them you want the "customer advocate" group. This is a 5 person team that handles escalated issues. You have to have a reference number to be assigned to a person, but once you are, they actually stay on top of your case and call you back (like some sort of bizarro TWC universe)

Ok, first off let me apologize for being ignorant. I completely ignored this thread thinking my connection was fine. Until last night when I was iming a friend a million miles away and as I was typing 96 wpm I noticed it would skip every few letters. My gf thought I was drunk (well, I probably was, but not enough not to notice). Is this a result of my blinking connectivity?

^ Ha....Veets, nobody seem to have actually DONE it yet, but it worked for me. You can lead a horse to water........... :-)

Try contacting their social networking support staff thru Twitter or Facebook. they do an excellent job of responding quickly.

My TW internet was out for a full week. The guy just left and replaced my TW rented router.

2 Weeks ago my wireless was out for 1/2 week. And one month before that they had replaced the router (that today was switched out for a new one.)

I see someone bumped this. I'll add on by saying that I have noticed that my connectivity has been very spotty the past few days.

Thought I'd bump this rather than start a new thread. Anyone having issues in center Slope this weekend? I was out of town for a couple of days and thought the speed problems would work themselves out.....but they haven't.

Local TWC people are worthless, as usual. Just sent an email to the only helpful tech that helped me back in April (see page 1 of this thread)

I had a couple of days this past week where my internet went out for a while, there was probably a 2-3 hour outage at one point. When I called in they told me that there were 1700 subscribers in this area (10th and 7th) affected.

My HD DVR is also doing the same as OpossumQueen. I've had to completely reboot it a half-dozen times in the last week and a half. I get a lot of sound outages as well as the pixelating and freezing. I need to replace the box, but I'm not 100% certain that's the problem.

OpossumQueen wrote: Our cable has been wonky (freezing, pixelating) and they tell me it's a signal issue, but I think it's the box. It only happens on our HD-DVR box and not the non-HD-DVR box, which gets signal from the same line.

Where approximately do you live in the hood?

Our Time Warner DVR is doing the freezing and pixelating thing too.

I'm near 9th St in Park Slope. Again, our non-HD, non DVR box works fine. The DVR sucks like and on recorded stuff. A show might be fine line, but then on playback it's full of freezes, skips, etc. that continue even with rewinding and watching again (like it recorded badly, not bad playback).

We're considering just getting tivo for recording stuff, but I think that means we can't have on demand.

Here's a variation: Our Time Warner television channels are fine in the daytime. However, nearly every evening, we lose the same 5 or 6 HD channels (including Bravo), and the regular Bravo channel as well. My wife is near distraction with the difficulty of watching Mad Men. When I say "we lose", I don't mean pixellation... I mean a completely black screen, or occasionally a pixellated screen without any sound. The next day, everything works fine, until about 6 PM.

I suspect signal strength is indeed the problem... more people watch tv in the evenings, so the signal strength becomes attenuated... I think.

RobNYC wrote: I don't live in Park Slope but I've had that freezing, pixelating problem with my DVR in the past. It hasn't done it in the past week or two but it's been a problem on and off for me too. Basically it's a weak single from Time Warner. They can switch out your cable box as many times as they want but the root of the problem is their signal strength.

I think you're right Rob. When we bought a fancy new HD TV a few years ago we had a private contractor install it. They found that the cable signal was too low for proper HD so they installed a small signal amplifier device in our basement, where the cable comes in the house.

A few months ago Time Warner sent one of their service idiots to our house to repair a non-working Internet connection. In the process, he removed the signal amp. The freezing and pixelating DVR started immediately thereafter.

One could have worse problems then your pre-recorded episode of "Mad Men" skipping and freezing but, in my life, at this particular moment in time, this might be the worst thing that's happening. I hate Time Warner.

Subject: Meeting with TW Serviceman this afternoon

My internet is slower than a dialup modem during peak hours.

I finally got someone at TWC to schedule an appointment for today between 2pm and 5pm. If they show up, I'm hoping they can actually address the issue.

I was having problems with internet connections via my router around the time of most of these posts (earlier in the week) but it is okay now. Still not satisfied with my HD service from TWC. Sound fades in and out. I need a new box b/c I can no longer control the sound via the box. My picture is not as bad as it has been.