NYSC - terrible customer service.

Peanuts, your analogy fails. The OP did not fail to make payments when due. Quite the opposite: he was charged and made payments for services he did not want and which he had timely terminated.

The NYSC's position seems to be: we got away with stealing your money for six months because you assumed we were honest businessmen, which we are not, so we get to keep everything we stole from you.

I'd report them to the Better Business Bureau.

But Peanut, why did you feel it necessary to throw salt in an open wound? I'm sure that amsterdam3 already has made mental note of the fact that checking future statements would be wise. And still, this situation is not his/her fault.

It is terrible. A mistake was made and it's NYSC's fault. Their representative should at least have the common courtesy to speak to the caller in a professional manner. I would bet that the owner/owners of NYSC would probably prefer a quick resolution. Unfortunately, it sounds like the customer service rep. that was spoken to should probably not be dealing with the public.

Good luck in getting a speedy resolution!

Report it to the Better Business Bureau and dispute the charge with your credit card issuer.

I had a similar experience with NYSC. I was out of town for an extended period of time for business. When the assignment ended and I was catching up, my NYSC membership that was supposed to be suspended for a nominal fee was not and they never notified me until I caught them. Needless to say, I left NYSC and will never use them again.

Oh, and definitely call your credit card company and dispute the charges immediately. Tell them they made unauthorized charges. The credit card company will always give you the benefit of the doubt and back you. Then it becomes their problem and the problem of NYSC. You won't be on hold for 45 minutes.

I hated that place. They have about 40 people working there all of whom do nothing. They're constantly eating in that room off the free weights room - and it stinks like hot ketchup. They also keep it ridiculously hot in there and crammed machines where there just wasn't any room. And the lobby always smelled like doob. I like my doob, but not at the gym.

I'm not surprised at all they're being useless. Have you ever tried to get someone there to do something as simple as change a channel on one of the TVs or adjust the thermostat? It is beyond them.

I've been to several gyms in my day, and they pretty much all suck to a certain degree. So I go where it's cheap - the Y.

They told me that too about the thermostat when I was there, but that makes no sense. I don't believe there is no way to change the temperature in there other than from a remote location. And where is this location? Albany, London, San Fran? Please.

I'm convinced this is BS and are that they are told to say this. But if by some chance it is true, then they're morons for having such an idiotic system installed in the first place.

I don't know where the location is where the thermostat has to be changed - they used to be able to control them locally and in the interest of "saving money" corporate decided to control it. If you turn the thermostat in the spin room or the group exercise room, nothing will happen.

Like I said before - this gym had a manager that ran it into the ground and they've since hired another one who is just about as useless as he was. They have a total of 5 trainers in the entire gym - 2 are master trainers (and one is part-time), one is a pro trainer, and 2 floor trainers (who I have never seen). They used to have trainers there are all the time and when they weren't training, they were on the floor and were available to help. Like I said, I have never seen the floor trainers and when the pro trainer isn't teaching a class or training someone, she sits up front and socializes with the person at the front desk. I can't figure out how she gets clients. And apparently this is acceptable to management (or should I say lack of management)

To their credit, they finally hired a class coordinator who has added early am classes - but that is about the only improvement they have made.

In the survey they provide on the website, this location gets rated among the lowest in the region...yet corporate does nothing to change it - and you can see the effect of that - gyms are always packed in January - this year I noticed there was no change at all - it gets emptier and emptier