F'in Fresh Direct Beverage Packers

If you contact their customer service on their website, they'll credit you for whatever you didn't get and won't charge you for what you got instead. I haven't had many problems, but they've always made good on it when they made an error. They even credited me when they sent me a stale black and white cookie.

I feel your pain. We drink a lot of Diet Coke and it's a pain to lug around. So we ordered it from Fresh Direct -- and what the hell, we also ordered most of the rest of our groceries from there, even though the prices weren't always great.

Out of about 8 large orders, 4 got the Diet Coke part totally wrong. It was simple: 24 bottles each time. The last 3 orders *in a row* they delivered the wrong thing. Once regular Coke, twice Caffeine-Free Diet Coke. And after that, we just gave up on Fresh Direct, 'cause it was like they were saying Fuck You to us and our money.

I finally figured it out... I've noticed they limit the amount of Diet Coke you can order. I suspect it's not very profitable when you add up the space it takes up in the truck and the time it takes to deliver it. I think they were deliberately fucking up because they just don't want the business of people who order a lot of heavy beverages. Fair 'nuff -- we don't use them any more and now we're both happy! Perhaps that'll end up being your solution too?

are you ordering cases, though? I mean, I've ordered, for instance, a case of san p, or a 24 can block of diet coke and had no problems. it's when you start ordering individual things, or things that come loose, that they screw it up.

kinda sad, though - whenever the fuck up and give me something free, it's never a bottle of wine.

Also, about a year and a half or so ago, they stopped even offering Diet Coke for a while (a month or two, I seem to recall). And I stopped buying from them, and figured they had done the right thing and just admitted they didn't want to be in the beverage delivery business. Then they brought it back (customer demand?) and I foolishly jumped back in, eager to save myself some heavy lifting...

i order a case of seltzer every time and have never had a problem, fwiw. actually, the only mistakes i can think of have been in my favor. but i don't order from them all that much.

We order cartons of juice, and it always seems right.

I just got a FD delivery: Eight 2-liter soda bottles, 2 bottles of wine, one case of water, all correct. No freebies this time though.