Macbook Repair Advice Please!
I'm going to throw this out there, even though when I get home I'll have no working computer till I'm back at work again.
So here's the deal. My Macbook hard drive has crashed. It froze while listening to music and after force quit didn't work I manually shut it down. When I tried to restart I got a folder icon with a "?" in the middle.
Called Apple care, tried disk utility. They say I need a new hard drive and I've lost all my shit.
I'm under warranty, but I don't want a new hard drive. I want all my files/music/software back (I have/had about $1000 of software that can't be replaced on it -I'm broke). I hear if I have one of my tech inclined friends to open it up and try data retrieval that I breach my warranty contract and lose my coverage. Not good. Can I get around it? Anyone ever had this happen before?
Any advice?
So here's the deal. My Macbook hard drive has crashed. It froze while listening to music and after force quit didn't work I manually shut it down. When I tried to restart I got a folder icon with a "?" in the middle.
Called Apple care, tried disk utility. They say I need a new hard drive and I've lost all my shit.
I'm under warranty, but I don't want a new hard drive. I want all my files/music/software back (I have/had about $1000 of software that can't be replaced on it -I'm broke). I hear if I have one of my tech inclined friends to open it up and try data retrieval that I breach my warranty contract and lose my coverage. Not good. Can I get around it? Anyone ever had this happen before?
Any advice?
Comments
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sounds like you need a trip to tekserve in Chelsea...
http://www.tekserve.com/
I really hope you backed up your data on another drive though.
If not, I'm going to be really mad at you.
These recoveries can run in to the $$'s of dollars so get ready to charge it.
Good luck and I hope you get your data/ software back.
Please buy a backup drive too and backup one a week!! -
Egads. Good luck. Your post reminded me that I hadn't backed up my laptop in quite a while so I just did that.
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Always back up your stuff in at least 2 places. I just installed Leopard, and I have Time Machine set to back up everything to a mirrored RAID.
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Mamacita, what happened?
Any luck? -
Well, I looked into rates at Tekserve and I've decided to just let Apple replace the drive. I can't afford it and they wouldn't even be able to give me back my software. I'm trying to get over it, one beer at a time.
Learn from my mistakes people!! -
Urgh.
Thought I'd revive this thread rather than start yet another Mac disaster/Tekserve thread.
Spilled about a teaspoon of Diet Pepsi into my Powerbook nine days ago. Tekserve has had it for over a week now. They said they'd call me today with an update. They haven't. I left a message for them at 10 this morning asking them to just call and let me know the status, and left another one for them just now. No call.
I have no idea whether they're even going to be able to save it, and no idea how I'm going to swing it financially if they can't or if the repair's going to cost a lot.
No, I didn't have anything backed up. Yeah, I know. I KNOW.
I'm extremely frustrated right now. Mainly needed to vent. I'm sure Tekserve is good but MAN they are slow!! -
Oh man, that sucks!
I feel your pain.
Let us know how it turns out.
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One recommendation. SpinRite. http://www.grc.com/sr/spinrite.htm It works on either a mac harddrive or a pc hard drive and does a very low level recovery of drives to get them back up and running. You'd have to pull the drive out and hook it up to someone's PC desktop (will require a cheap adapter, most likely), but I have seen it work on more computers, macs included, than I know what to do with. Its in my repair arsenal all the time. Only met one drive I couldn't recover with it. And that was my own.
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jayce wrote: One recommendation. SpinRite. http://www.grc.com/sr/spinrite.htm It works on either a mac harddrive or a pc hard drive and does a very low level recovery of drives to get them back up and running. You'd have to pull the drive out and hook it up to someone's PC desktop (will require a cheap adapter, most likely), but I have seen it work on more computers, macs included, than I know what to do with. Its in my repair arsenal all the time. Only met one drive I couldn't recover with it. And that was my own.
That sounds WAY over my head/beyond my abilities -- maybe I can hire you if need be?

Tekserve finally called me back, at least. Said they're still working on it. Sigh. -
I just wanted to add to this discussion that my MacBook hard drive died and I lost all of the files TWICE in the first year I owned it. Both times I lost everything on the drive and had to have a new HD put in.
The mac "genius" seemed to think that there was something I was doing to the computer to cause this to happen twice in six months, but I know it wasn't anything I did. I've owned computers for many years and have never had this kind of problem before. I believe that the new hard drives they are putting into MacBooks have some issues.
I used to back up my files monthly. After the first crash, I started backing them up weekly. Now I'm looking into getting Time Machine and backup storage. -
apollonia666 wrote:
The amount of Pepsi you spilt may have fried the motherboard, but it's unlikely the hard drive data will have been damaged. HDs are sealed and only really get damaged by severe impact, immersion in liquid or magnetic fields.
Spilled about a teaspoon of Diet Pepsi into my Powerbook nine days ago. Tekserve has had it for over a week now. They said they'd call me today with an update. They haven't. I left a message for them at 10 this morning asking them to just call and let me know the status, and left another one for them just now. No call.
If your laptop is fried (which is likely if the power was on when you spilt the drink - sorry!) then you can just have someone extract the hard drive and install it in your new one. It should just boot straight away.
I'm anal about people leaving drinks near laptops. Get into the habit of not doing it! -
leet wrote: I just wanted to add to this discussion that my MacBook hard drive died and I lost all of the files TWICE in the first year I owned it. Both times I lost everything on the drive and had to have a new HD put in.
you just got a bad batch. The macbook HDs are pretty reliable, as far as slimline HDs go.
The mac "genius" seemed to think that there was something I was doing to the computer to cause this to happen twice in six months, but I know it wasn't anything I did. I've owned computers for many years and have never had this kind of problem before. I believe that the new hard drives they are putting into MacBooks have some issues.
I used to back up my files monthly. After the first crash, I started backing them up weekly. Now I'm looking into getting Time Machine and backup storage. -
jayce wrote: One recommendation. SpinRite. http://www.grc.com/sr/spinrite.htm
Emphatically seconded.
Recovers disks when all other products fail.
I had a disk with actual physical surface damages from dropping the laptop (yep, spiral scratches basically killed it and it would not even mount, boot or otherwise be recognized), and doing a level 4 SpinRite repair overnight had it booting again and running fine the next day (when I migrated everything off it and pitched it, hah).
Easily the best money I ever spent. -
Evilbert wrote: If your laptop is fried (which is likely if the power was on when you spilt the drink - sorry!) then you can just have someone extract the hard drive and install it in your new one. It should just boot straight away.
Lalalalalala not hearing you...
Seriously, though, I figure it taking this long to hear something isn't a good sign. I just wish I'd get some news so I can figure out what my options are. Right now I'm using a borrowed laptop from work -- an ANCIENT ThinkPad that is so excruciatingly slow and frustrating to use that I can hardly stand it.Evilbert wrote: I'm anal about people leaving drinks near laptops. Get into the habit of not doing it!
For real. I've been using computers for 20+ years and haven't EVER done this -- don't ever think that it can't happen to you, because a split-second mistake can cost you hundreds (if not thousands) of bucks. -
I wouldn't take the time thing as A Sign - it was a holiday weekend, and Tekserve is a busy busy place.
Hope it works out... -
So Tekserve just called with an update. The tech I spoke with said that a couple of parts are still drying so she hasn't been able to test anything yet, but she said she's cautiously optimistic because it looked like I hadn't spilled much in it (I didn't -- MAYBE a teaspoon, if that much) and she should know more tomorrow.
She wanted to know more about the smoke -- did I mention the smoke? A minute or so after it happened, a little bit of smoke or vapor or something smoky-looking came out of the little vent above the top row on the keyboard and I could smell a sort of burning ozoney electrical-fire type smell, which of course freaked me right the hell on out at the time. It only did that for a few seconds, but still, it did it. That can't be good. If it weren't for that I'd feel a lot more confident about how this whole thing might turn out.
She was pretty noncommital about a prognosis, but she said she felt pretty confident the hard drive is okay, at least, as it didn't appear to get wet at all.
Argh, such drama. I'm crossing every body part that can possibly be crossed...
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Just in case anyone is interested in what ended up happening (not that you SHOULD be!)...
So Tekserve finally called me last week. Turns out my logic board was fried, but at least they were able to save my hard drive. I asked how much a new logic board would cost and it was almost 700 bucks! The tech ended up only charging me for the hour she spent on it (an hour that took them ten days to get around to doing, but whatevs), and for another 70 bucks she put the hard drive in a case so that it's now an external drive. And they're giving the rest of my computer a proper, environmentally-friendly burial.
Then I called a friend to whine about losing my computer and he said, "Oh, hey, my roommate is trying to sell his Mac Mini and flatscreen monitor." So now I have a new (to me, anyway, and it's newer than my Powerbook was) Mac -- not a laptop anymore but at least it doesn't take up as much room as a PC CPU. And since I know the guy he sold it to me super-cheap and is letting me split the payment over two months. And I can just hook my old hard drive up to it and have all my documents and photos and music and so on. It's about as good as things could possibly have turned out, short of my old computer being saved.
While I was annoyed at how godawfully long it took Tekserve to get around to even opening up my Powerbook, I have to say that they were really great to work with once they finally got started on it, and they ended up charging me less than their stated minimum for the labor. A lot of businesses would probably have taken the whole amount, so I thought this was ethical and nice of them. -
TekServe rocks. In all my dealings with them, I have been more than satisfied, aside from the long wait time. Very fair in their pricing, too.
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apollonia666 -- now is a good time to think about how to back up your data. Maybe you can use the Mini's HD for your data and use your old drive (in its enclosure) with Time Machine. Or something.
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theoryofpractice wrote: apollonia666 -- now is a good time to think about how to back up your data. Maybe you can use the Mini's HD for your data and use your old drive (in its enclosure) with Time Machine. Or something.
An even better time would have been a month ago, but I know what you mean.
I'm trying to come up with a plan to use my "new" external drive for backup in some way, once I get everything copied over to the Mini. I didn't know about Time Machine so I'll definitely check it out. Thanks! -
Does the Mini have enough RAM to run Leopard?
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Carnivore wrote: Does the Mini have enough RAM to run Leopard?
It has 1 GB of RAM (the prior owner added more). I'll have to look when I get home to see what version of the OS it's running right now; I get all the cat names mixed up.
Is Leopard required for Time Machine?
Edited to add: Oh, I see, Time Machine comes with Leopard. Google is my friend! I'll check it when I get home tonight. -
Bumping this to remind you all GET A EXTERNAL BACKUP FOR YOUR COMPUTERS!!!!
AGAIN, my macbook was almost a goner. There was a error and it could not boot up and find the driver. My IT friend and I went through a few different steps and eventually I needed to reinstall the operating system. which means I lost a lot of newer software, AKA my itunes no longer works etc... but I have my files back. I'm happy.
SO! Get a backup people! Shit happens when you least expect it. -
Oy....I am having major laptop meltdowns, too. Thank god I did a full backup just 2 weeks before everything went to shit, so I have about 95% of what I need - but the time and energy reinstalling everything is enough to make you lose your mind (20+ hours and then it died again).
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One backup isn't enough. You should have at least 2 backups of your important files, and if you're really paranoid (like me), at least one offsite backup to guard against fire, theft, etc.
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Carnivore wrote: One backup isn't enough. You should have at least 2 backups of your important files, and if you're really paranoid (like me), at least one offsite backup to guard against fire, theft, etc.
^^^^
We've got the fancy Time Capsule auto-backing all the computers plus manual back-ups of important files with external drives and some off-site uploads. Do it! -
Just curious, what do you use for offsite back up?
I signed up (and paid for) unlimited cyber storage from Mozy.com last Aug. I could never ever back up so in the end gave up. Until about a week ago when I tried again. After a week of trying - including contacting support at least twice, I finally backed up my photos and documents (I think). However the primary reason I got it was for my music/movies/iTunes files. I'm now debating whether to see if I can also back these up. It takes sooooooo long - like 14 days! And completely drained my battery (so I had to pay $100+ to get another).
I wonder if Mozy is not the best for Macs. It seems that Time Machine is form OS 10.5 + and I have 10.4...
Suggestions/comments/advice anyone? -
You do not need Time Machine to back up. I use Carbon Copy Cloner (which is downloadable for free) to back up automatically three times each week. You can set the frequency and the times as you like.
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Time machine is lovely and has saved us great frustration over the last couple of weeks. It has tons of space (TB) and it's our digital hub--wireless router, storage for large amounts of stuff, moving files between machines, and I think the bf has it doing some other functions. All wireless and connects our entire apartment.
We're mac people and buy whatever the apple stores sells
<<j/k I was against getting it but now I love it.
It was great when one of our machines got wiped and we just chose the most recent back-up of and restored it to a few hours before the wipe. Didn't take much effort (physical or mental).
Also, it's on a different circuit which comforts me. My folks (far away from here, in the land of real thunderstorms) loose something to a lightning strike a few times a year but never more than one circuit blows so I like having my stuff separated that way even if it's not likely to happen here.
However you do it, back up your stuff!
My off-site isn't great or high-tech. Things like uploading docs to gdocs, pics to photo warehouse accounts and occasionally leaving discs and harddrives with the most treasured (photos) with a relative. Other than the pictures, my most valuable things are not digital.
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