OMG-More trouble with Time Warner Cable
Sorry to bring this up again, but less than a week after my last appointment, I am have more trouble with TW. :evil: :evil:
Thankfully my internet works, but not my cable tv. :evil:
Called again. Troubleshooted. Told i had a faulty box. New appointment made for Tues. :evil:
Flexichick: The log just keeps growing.
That co makes me so mad. I can't believe I am stuck with them.
Sorry for the rant, but really ssssooooooooo MAD.
Thankfully my internet works, but not my cable tv. :evil:
Called again. Troubleshooted. Told i had a faulty box. New appointment made for Tues. :evil:
Flexichick: The log just keeps growing.
That co makes me so mad. I can't believe I am stuck with them.
Sorry for the rant, but really ssssooooooooo MAD.
Comments
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I'm in Clinton Hill, and we hate TW. The last time we had trouble with our service, we found out that the techs actually couldn't fix our service at all -- because we were not hooked up into the man switch box that is in our building, but rather, the cable runs from our apartment, across the front of our building, up over the roof, over the roof of the building next door, and is hooked up to the cable switch box TWO DOORS DOWN THE STREET FROM US. So the only way to give the techs access to our cable hookup is to make an appointment with THE PEOPLE WHO LIVE IN A DIFFERENT BUILDING to let them in.
The cable's in my roommate's name, and she's moving out in June. Instead of taking over her service, I'm going to cancel it outright, and then the next day sign up with a new account, on the condition that they HOOK IT UP TO THE RIGHT DAMN BUILDING IN THE FIRST PLACE. -
Yuck. TW really sucks. My advice to you is to have your roomie calls two to threeweeks in advance and schedule a cancel date and then you call the next day as the new tenant and set-up a service date. Otherwise you might have to wait a month as I did when I moved here back in July.
TW sucks.
Good luck! -
And make sure your roommate pays the bill in person when she leaves. When we bought our place, TW would not hook up our cable until the prior owner paid their bill. I had no control over the prior owner so it was very frustrating. It took dozens of phone calls before I was able to find someone to authorize it. At one point, one rep told me I had to come to the service center with a copy of my deed to prove the previous owner had moved out. Oh, and to top it off, I was just moving from three blocks away so I had had my cable with TW for over 8 years and was just really transferring that account to the new address. They are insane. But having said that, in the past three years, I've only lost service (cable and internet) one time. Of course it was during the World Series so I couldn't watch the games on TV or the computer, but they did give a credit proactively. In general, they have serious customer service issues. Good luck with resolving your problems.
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Ugh. They suck. I'm busy fighting with Dell at the moment. Really fighting.
Anybody have any good Dell corporate officer numbers? -
Flexichick wrote: Ugh. They suck. I'm busy fighting with Dell at the moment. Really fighting.
Not phone numbers, but email addresses:
Anybody have any good Dell corporate officer numbers?
http://consumerist.com/consumer/executive-customer-service/email-addresses-for-19-dell-executives-321353.php
I've found Consumerist to be a good place to check out when engaging in customer service warfare. Most recently, I was having some problems with Optimum and after many frustrating calls with customer service reps who claimed nothing could be done I found the CEO's email address on Consumerist. His assistant called me within a couple of hours and my problem was completely resolved before the end of the day.
Good luck! -
Awesome! Thanks, Appollonia! I'm going to write an email and copy all of them.
Fuckers are pissing me off :twisted: -
Go Flexi!
I hate Dell almost as much as TW. It may be maddening, but its good to know others are fighting too. -
Subject: Re: OMG-More trouble with Time Warner Cable
littlegal wrote: Sorry to bring this up again, but less than a week after my last appointment, I am have more trouble with TW. :evil: :evil:
Our internet and cable were out on Friday, but somehow back in the evening.
Thankfully my internet works, but not my cable tv. :evil:
Did you try rebooting the boxes? -
Rebooted about a million times. Then TW made me do it again and called it 'troubleshooting.' They are really useless idiots!!
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Seriously - start calling corporate. It gets results!
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Here are a couple more Consumerist posts that might help, littlegal.
How To Launch An Executive Email Carpet Bomb:
http://consumerist.com/consumer/how-to/how-to-launch-an-executive-email-carpet-bomb-259713.php
The Ultimate Consumerist Guide To Fighting Back (Revised Edition):
http://consumerist.com/consumer/how-to/the-ultimate-consumerist-guide-to-fighting-back-revised-edition-316524.php
Reach Time Warner Cable Executive Customer Service Redux:
http://consumerist.com/consumer/complaints/reach-time-warner-cable-executive-customer-service-redux-257783.php -
Flexichick wrote: Ugh. They suck. I'm busy fighting with Dell at the moment. Really fighting.
[email protected]
Anybody have any good Dell corporate officer numbers?
I had really good luck by emailing Mr. Dell and the BBB at the same time. The last computer that I purchased from dell, I used my American Express card for the warranty. -
littlegal wrote: Rebooted about a million times. Then TW made me do it again and called it 'troubleshooting.' They are really useless idiots!!
You could try crying or, if you want, I can lend you my cute daughter for the cable visit! Our cable and internet was constantly going on and off. When it was on, we often only got standard broadcast TV channels. The cable guy came EARLY while I was out and it turns out that the cable was split all wrong - we've had so many people move in and out of our slummy building. He resplit the main line - one for us and one for the rest of our building and the building next door. Our cable is great now.
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filmlover44 wrote: [quote=Flexichick]Ugh. They suck. I'm busy fighting with Dell at the moment. Really fighting.
[email protected]
Anybody have any good Dell corporate officer numbers?
I had really good luck by emailing Mr. Dell and the BBB at the same time. The last computer that I purchased from dell, I used my American Express card for the warranty.
I carpet bombed tem, including Michael Dell and 3 hours later I got a call from the executive resolution team -
I've been pretty happy overall with Time Warner, but the last several weeks have been dreadful. Our service was dodgy for a few days (TV and internet) and then gone for nearly a whole day. The TV is fine now, but my internet connection has been going down a lot. I've had to crawl under my desk and reboot my cable modem quite a bit. Ugh. Granted, it's no where near as bad as the DSL hell Verizon put me through in Greenpoint, but I hope they get their shit together soon.
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Open a complaint with the public service comission. The PSC is the regulatory body that covers public utilities. Part of of the process for TWC to get a rate increase is they need to get approval from PSC, so any complaints registered with the PSC hold a heavy weight with TWC.
File an online complaint here.
http://www.dps.state.ny.us/New_complaints_disputes.html -
TW sucks big time. A few years ago our cable and internet just died, called TW for help (hah!) and they couldn't figure out what was wrong. The earliest they could send a tech out was something like 10 days. My ex and I ended up going into the backyard to see if maybe it was a wire or something. Turns out that TW came out to hook up cable for a new tenant in our building and what did they do? They put a new box in, hooked up the new tenant's cable and shut ours off! I called TW and told them I wanted someone to fix it sooner and they basically blew me off. They knew it was their fault since they could see the new hook up in their system but they didn't give a flying f*ck.
Seriously, it's been 3 years and that still pisses me off. I just wish I was more forceful with customer service people, I blame it on working in the same field. Good luck, littlegal! -
Shinybeast wrote: I've been pretty happy overall with Time Warner, but the last several weeks have been dreadful. Our service was dodgy for a few days (TV and internet) and then gone for nearly a whole day. The TV is fine now, but my internet connection has been going down a lot. I've had to crawl under my desk and reboot my cable modem quite a bit. Ugh. Granted, it's no where near as bad as the DSL hell Verizon put me through in Greenpoint, but I hope they get their shit together soon.
That's exactly what was happening to me (but appears to be ok now)! Cable in and out for weeks. I wonder if there is a problem that they are not telling us about? -
Flexichick wrote: [quote=filmlover44][quote=Flexichick]Ugh. They suck. I'm busy fighting with Dell at the moment. Really fighting.
[email protected]
Anybody have any good Dell corporate officer numbers?
I had really good luck by emailing Mr. Dell and the BBB at the same time. The last computer that I purchased from dell, I used my American Express card for the warranty.
I carpet bombed tem, including Michael Dell and 3 hours later I got a call from the executive resolution team
Yep, if you email them they will usually call you. -
We fixed the prob ourselves for now. Went and got a new box at the TW center this weekend and found this on-line site about how to hook everything up right. Funny that their 'trained' idiots cannot do it, but I can!
Caseo-I can never get into it with the rep b/c I used to be the low man on totem pole to, but once I get the supervisor and then the manager there's no stopping me!
I am now considering my next move with Dell. Do I buy a new computer (which I really can't afford and would have to pay for with my school loan money) or go with Flexi's route and see if they will replace this piece of crap or something as its already been sent in for service three times and returned it more in the same condition. GRRRRR -
littlegal wrote: We fixed the prob ourselves for now. Went and got a new box at the TW center this weekend and found this on-line site about how to hook everything up right. Funny that their 'trained' idiots cannot do it, but I can!
If you have to get a new Dell and have an American Express card, purchase your Dell with that and then pay it off with your student loan. Amex has extra warranty protection that comes in handy when Dell support fails.
Caseo-I can never get into it with the rep b/c I used to be the low man on totem pole to, but once I get the supervisor and then the manager there's no stopping me!
I am now considering my next move with Dell. Do I buy a new computer (which I really can't afford and would have to pay for with my school loan money) or go with Flexi's route and see if they will replace this piece of crap or something as its already been sent in for service three times and returned it more in the same condition. GRRRRR -
Just got another call from Dell's escalation team. I must really have their attention now :-)
Seriously - with TW - call corporate. It's the only way they get their ass in gear -
Thanks for the tip, filmlover.
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I've been telling all of my tenants to get satellite tv.
The only way TW is going to change is if it loses money.
They sold off AOL, because they were too stupid to make it ok.
Get satellite tv. -
nkotsonis
Got any apartments open?
At this point satellite tv is not an option for me b/c I rent in a co-op and the landlord said no.
. Too bad for me b/c I previously used Directv for five years and never had a problem, but then I had to move and this giant headache has been an unfortunate result. Oh well. -
Funny note if anyone's still interested. I cancelled my appointment for today b/c already fixed prob myself and today they actually showed up. Called me on my cell and everything...to bad I wasn't home. :roll:
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ha! I don't feel sorry for them
In the meantime, my new replacement laptop from Dell has shipped and I got a follow up call from the resolution specialist to let me know she is keeping an eye on everything. -
Flexichick wrote: In the meantime, my new replacement laptop from Dell has shipped and I got a follow up call from the resolution specialist to let me know she is keeping an eye on everything.
Executive escalation WORKS!
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yep. I even got a $40 software + transfer cable free. And next day shipping. That said, I've probably spent 40+ hours dicking around with this thing
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Way to go Flexi! Make those bastards accountable. BTW, I don't feel bad at all that TW showed up today.
I can't really explain how funny I find it!!
Great job with Dell. It looks like I am going to have to buy a mew computer b/c my old warranty has just expired...interesting how good they are at the old "send it in and we'll fix it," until almost the exact date the warranty expires.
Open to ideas: should I go with Dell again or is there any other co. that's better?
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