Time Warner cable internet issues in North Slope

Subject: Re: Time Warner cable internet issues in North Slope

neversent wrote: I'm new to this board, but I'm really frustrated and wondering whether anyone else in North Slope (I'm on 6th Ave., just south of Flatbush) is having terrible issues with their cable internet. For the past three weeks, my connection has gone in and out, sometimes staying out for hours at a time, other times one minute connected the next minute not. It's far worse in the hours right after work and on weekends, much better late at night or mid-workday (my roommate is home then and has no problem). They sent someone out, who said the signal was imbalanced, and applied some sort of antenna hardware, which did nothing. They can't get to the box from my apartment because we're hooked up to a box in a neighboring building's backyard. Is this common? Is it possible that this is happening because so many people are hooked up to one box? Does anyone have any suggestions for actually getting this fixed. (I've already called three times and waited on hold upwards of half an hour each time, plus had one visit.) If anyone is having the same problem or can offer ideas for actually getting something done rather than having someone who doesn't know what they're doing come out, I'd really appreciate it. This is maddening!