Loom on 7th ave sucks

Subject: Re: Loom response

kensingtonmom wrote: [quote=bklynmom]There are always two sides to every story and I think both need to be heard. If everyone who had a bad experience shopping posted on here and people rallied behind them to not shop there, we wouldnt have any stores left. There are bad employees everywhere (who really wants to be paid minimum wage?!?) and people have bad days. I hope we hear a response from the owner soon.

One thing that happened on the Park Slope Parents board is that every time someone had a bad experience in a store (whether justified or not) they would immediately post a bashing post on the board (which reaches over 2,000 people). Some would threaten store owners with--if you don't do X,Y,Z I'll badmouth you on the PSP board. I do think this guest's experience sounds really obnoxious but it is true that we don't know both sides of the story and although that store is a pricey boutique, at least it isn't a cell phone store!! I personally won't stop shopping there for the occasional expensive gift because of one stranger's bad experience. But I do hope she gets her money back because I don't remember seeing signs saying you can't return anything or will be forced to buy things you want to return.

Getting bad-mouthed on a message board for taking $90 from someone is probably better than going to jail for it.

I wonder where the dress in question now is. I would not be surprised if the "unsellable" dress was now on the back of another woman who bought it today for its original price.

Subject: Re: Loom response

bklynmom wrote:
I shop at Loom and Kiwi and if there is something I love but is expensive, I bring my boyfriend back with me and see if he likes it before I take the plunge. I have also brought my daughter with me to Loom (during the week when it is less crowded) and they have always been nice about it and they play with her.

Listen up, Guest who's attacking Loom, next time you decide to buy a dress, be sure to drag your boyfriend out for approval. I'm sure he has a lot of free time. if you want good service, be sure to drag a cute kid too. Going on a shopping spree alone? What were you thinking? How dare you leave home without your entourage!

Subject: Re: Loom response

kensingtonmom wrote: [quote=bklynmom]There are always two sides to every story and I think both need to be heard. If everyone who had a bad experience shopping posted on here and people rallied behind them to not shop there, we wouldnt have any stores left. There are bad employees everywhere (who really wants to be paid minimum wage?!?) and people have bad days. I hope we hear a response from the owner soon.

One thing that happened on the Park Slope Parents board is that every time someone had a bad experience in a store (whether justified or not) they would immediately post a bashing post on the board (which reaches over 2,000 people). Some would threaten store owners with--if you don't do X,Y,Z I'll badmouth you on the PSP board. I do think this guest's experience sounds really obnoxious but it is true that we don't know both sides of the story and although that store is a pricey boutique, at least it isn't a cell phone store!! I personally won't stop shopping there for the occasional expensive gift because of one stranger's bad experience. But I do hope she gets her money back because I don't remember seeing signs saying you can't return anything or will be forced to buy things you want to return.

I think it's good that people are a little skeptical about outraged tales they read online, for reasons cited above. Nobody attacked the poster, they just want to hear both sides of the story - fair enough!
I've heard all sorts of crazy retail epics of nutty people who return products half empty and think they deserve a refund. I daresay some people do it for sport.

But back to THIS story.
My first reaction was to wonder what on earth that apartment smell was!
Smoke? Deep frying? Kitty?
:roll:

It would be reasonable to not take a dress back that *had* been worn, and we all know bad girls who try to pull that off . . .
but the employee (whose responsibility it was to inspect the dress) DID take the dress back, so the owner should just live with it.
I'm sorry you let her bully you. She should have a written, posted policy concerning returns and stick to it. I think calling the Dept of Consumer Affairs is a good idea, or one of those Ask Asa teevee consumer news segments if you want to. You were certainly in the right once that return was accepted.

***
I'm also a little mystified about the shopping method grounded in returning items due to buyers regret, but I'm the type that visits the store a couple times if I'm unsure about the item, or my financial ability to buy it. Interesting to me that Returning appears to be an accepted cultural shopping standard. I guess I'd rather waste my time with multiple visits before I pick something, not afterwards. I can't even stand to exchange gifts that don't fit . . .
anyone need a grad thesis topic? shopping studies is huge these days!

Subject: Re: Loom response

alafairnadia wrote: [quote=pitu]I'm also a little mystified about the shopping method grounded in returning items due to buyers regret, but I'm the type that visits the store a couple times if I'm unsure about the item, or my financial ability to buy it. Interesting to me that Returning appears to be an accepted cultural shopping standard. I guess I'd rather waste my time with multiple visits before I pick something, not afterwards. I can't even stand to exchange gifts that don't fit . . .
anyone need a grad thesis topic? shopping studies is huge these days!

I actually HATE returning things, partly because of mysterious return policies and partly because it involves having to remember to return something, so I avoid it if at all possible. which means, with clothing at least, that I try stuff on before I leave. if it's something pricey that I'm not sure I should be buying, I tend to leave it in the store. this also means that I tend to try on anything that catches my eye, so stores like anthropologie often find me wandering into the fitting room with 30 or 40 items. :shock: :shock:

the above, of course, is just my personal method of shopping - not trying to comment on anyone else's method.

agreed.
so, when is Stacey taking us to Anthropologie?
wait NO, I hate them (the Santorum thing*)
and I super hate them because I looooove them . . .

* owner of Anthropologie and Urban Outfitters gave big $$ to evil creep pol Rick Santorum. Funny, given the hipster porn of UO t-shirts.

In addition to informing the BBB and such you could go there on a Saturday and stand outside with a large sign saying Loom does not honor their store merchandise credits. Bad customer service.

Thanks for the information re; Anthropologie, I like them even more now.

Rose wrote: [quote=eggcream]
Thanks for the information re; Anthropologie, I like them even more now.

You're a fan of Rick Santorum?
No, he's thinking of santorum, not Santorum. :twisted:

Edit: if you don't know what I'm talking about, check the first hit on Google.

Subject: Re: Loom response

pitu wrote: I'm also a little mystified about the shopping method grounded in returning items due to buyers regret, but I'm the type that visits the store a couple times if I'm unsure about the item, or my financial ability to buy it. Interesting to me that Returning appears to be an accepted cultural shopping standard. I guess I'd rather waste my time with multiple visits before I pick something, not afterwards. I can't even stand to exchange gifts that don't fit . . .
anyone need a grad thesis topic? shopping studies is huge these days!

I return clothing occasionally, but not based on regret, but because I take it home and it doesn't match with anything or it ends up not being my style. It sames me a lot of time. :-)

The point of the return policy is to get the customer to buy the product with some rationale that it can be returned for whatever reason. Stores hope you "forget" or are uncomfortable returning stuff.

Carnivore wrote: [quote=Rose][quote=eggcream]
Thanks for the information re; Anthropologie, I like them even more now.

You're a fan of Rick Santorum?
No, he's thinking of santorum, not Santorum. :twisted:

Edit: if you don't know what I'm talking about, check the first hit on Google.
Growing up in western Pennsylvania, the son of an Italian immigrant, Rick Santorum developed a belief system that has served him throughout his life--if you work hard and commit to a core set of values, anything is possible. "I send my prayers out to all the families and friends of those who lost their lives on September 11th. May God bless you and your families as we continue to work towards a safer world." -- Rick Santorum

The above is on the website http://santorum.senate.gov/public/

As far as politicians' websites go, Marty's is pumped with personality. Love him or hate him, our borough President is one zingy guy. Go Brooklyn!

http://www.brooklyn-usa.org/

brooklynpotter wrote:

this is from CNN.com,
"If the Supreme Court says that you have the right to consensual (gay) sex within your home, then you have the right to bigamy, you have the right to polygamy, you have the right to incest, you have the right to adultery. You have the right to anything," Santorum said in an AP interview

sweet! time for me to get my parents to adopt some other kids, marry 'em all, and then cheat on 'em!! might be off the boards for a few days....

(seriously, santorum is a creep of the highest order. i could not imagine more suitable poetic justice than dan savage has.)

If you didn't buy anything from every company that gave money to bad polticians, you'd be living in the woods with no clothing. They ALL do it, big and small companies give money to whatever politician & party they think will win and that they need to be able to count on if some issue comes up that can affect them.

sometimes you can affect big retailers too. I participated in a letter writing campaign to J.Crew after they announced they'd start selling fur. Within a few weeks they had changed their minds. I have to think perhaps all the letters they received had some kind of affect (who knows, it could have been a totally unrelated influence) but still...it's encouraging.

i haven't checked mine out, but i'm sure they do: it's an insurance and investment company for former military officers (dad was in the air force).

should i use them because of my political leanings? likely not. except they offer the best coverage and are rated #1 by consumer reports every year. and they're affordable. and they are, in fact, a really good service for veterans. which kind of balances it out for me.

someone, i doubt anthropologie does larger good than selling fabulous clothing. (and i need to think of it this way: i can't afford the place, even though i love it. i don't love they way they treat artists because they steal our designs. i hate their political leanings. ergo, it keeps me from going in and drooling over things i can't pay for)

brooklynpotter wrote: [quote=raw]
Growing up in western Pennsylvania, the son of an Italian immigrant, Rick Santorum developed a belief system that has served him throughout his life--if you work hard and commit to a core set of values, anything is possible. "I send my prayers out to all the families and friends of those who lost their lives on September 11th. May God bless you and your families as we continue to work towards a safer world." -- Rick Santorum

this is from CNN.com,
"If the Supreme Court says that you have the right to consensual (gay) sex within your home, then you have the right to bigamy, you have the right to polygamy, you have the right to incest, you have the right to adultery. You have the right to anything," Santorum said in an AP interview

this guy sounds like a nut job.